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Customer service apprentice SITE MANAGEMENT SERVICES (CENTRAL) LTD

There is a great opportunity joining SMS central assisting with a wide variety of Operation, Customer service and Sales tasks in order to develop your skills in accordance with your ability and the workload of the company. Is this something your interested in, apply now!

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Closing date: 27 Aug 2022

Apprenticeship summary

  • Annual wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday - Friday - 8am - 5pm One Saturday every 4 weeks from 8am - 12pm

    Total hours per week: 40.0

  • Expected duration

    12 Months

  • Possible start date

    28 Aug 2022

  • Date posted

    29 Jul 2022

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

  • Undertake a wide range of tasks that are commensurate
    with your skills and develop your experience. All tasks should
    be carried out to a high and accurate standard by using our
    system Waste Logics and completing job sheet jobs to go on
    the data base. 
  • Impeccable written communication skills and attentive to
    detail enabling you to be obtain a quotation together to send
    to a customer.
  • Gain experience within a customer account management
    role, capability to work within a team while being
    independently responsible for client accounts.
  • Ability to work under pressure to tight deadlines.
  • Administer all relevant completed paperwork records,
    scanning, shredding, archiving etc.
  • Booking goods requested by customers from suppliers to
    customers addresses specified.

What training will the apprentice take and what qualification will the apprentice get at the end?

You will be working towards the customer service Level 2 standard

Training would be provided by Halesowen college

20% of training to be completed within the workplace

What is the expected career progression after this apprenticeship?

Gain a recognised qualification within the customer service Apprenticeship Level 2

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Presentation skills, Administrative skills, Number skills, Analytical skills, Logical, Creative


GCSE or equivalent English (Grade D/3) Essential
GCSE or equivalent Maths (Grade D/3) Essential

About the employer

Site Management Services was founded in the 1990’s as a Waste Management Broker to meet the needs of the fast track shop-fitting industry. During the course of our development, relationships have been built with our supply chain that enables the company to offer fast, reliable skip hire transactions throughout the UK. Clients from other sectors have recognised the advantages of our services and we now have an established presence throughout the Construction Industry.







B63 3BD

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Training provider



Alice Wilson


Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

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