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Reception and Business Support Apprentice St Neots Surgery

A new and challenging role for a confident person who can keep calm under pressure and to become part of a well established medical reception and business support team. This position will include face to face contact with patients and assisting with telephone enquiries and administrative duties.

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Closing date: 09 Dec 2022

Apprenticeship summary

  • Annual wage


    Pay will increase to £7.50 per hour after a successful 6 month probationary period.

  • Working week

    Monday 08.25 - 12.30 (off PM), Tuesday 08.25 - 12.55 - 13.25 - 16.55, Wednesday 08.25 - 12.55 - 13.25 - 18.15, Thursday 08.25 - 12.55 - 13.25 - 16.55, Friday 08.25 - 12.55 - 13.25 - 16.55. Total hours per week 37.00

    Total hours per week: 37

  • Expected duration

    12 Months

  • Possible start date

    12 Dec 2022

  • Date posted

    28 Jul 2022

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

Responsibilities will vary but will include;

  • Supporting a busy reception/administration team in dealing with patients both face to face and over the phone
  • Booking patients in for routine appointments and handling general enquiries both direct to patients and over the phone as necessary
  • Liaising with GPs and other NHS partners
  • Administration tasks to include;
  • Scanning of documents
  • Photocopying notes and reports
  • Filing patients notes and marrying together new patient notes
  • General administration tasks as necessary
  • Other duties will involve computer-based tasks

Accurate record keeping is vital within the surgery so a good attention for detail ensuring all paperwork is completed to a high standard will be expected as will and understanding of tact and respect for all patients who visit the surgery.

What training will the apprentice take and what qualification will the apprentice get at the end?

  • Full Customer Service Level 2 - Standard
  • On the job training to support role development
  • Employer will allocate dedicated training time for Off The Job training as required for the qualification
  • Off The Job support for qualification requirements - learner will need to attend college for one full day per month and this will be supported by regular remote training and site visits.
  • Functional Skills Support (maths, English) - if required

What is the expected career progression after this apprenticeship?

Possibility of future employment/progression opportunities upon successful completion of Level 2 qualification

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Customer care skills, Administrative skills, Analytical skills, Team working, Patience


GCSE or equivalent English (Grade A*/9 - C/4) Desired
GCSE or equivalent Mathematics (Grade A*/9 - C/4) Desired

Things to consider

Part of qualification will require regular College attendance to support Off The Job training requirements and employer will allocate dedicated Off The Job training time per week as part of qualification requirements. College is based near Marsh Mills business park Due to the nature of the employment a respect for patient confidentiality is expected and any breach will lead to disciplinary action.

About the employer

St Neots Surgery are a well established and very busy medical practice based within the city area and the practice aim is to provide a high standard of medical care in a friendly, professional manner at all times. The practice regularly supports new apprenticeships and are keen to develop and progress candidates as far as possible.


St Neots Surgery





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Training provider



Trevor Barnes

07836 536590

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

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