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Site Access Coordinator Apprentice Cellnex

Cellnex is Europe’s and the UK’s largest and fastest-growing independent owner and neutral operator of wireless telecoms infrastructure and is integral to the successful rollout of 5G. They're at a point of high growth and lots of change, and are looking for a forward-thinking, challenge-loving innovative individual to join the business!

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 25 Aug 2022

Apprenticeship summary

  • Annual wage

    £19,500.00

  • Working week

    Monday to Friday 9am to 5pm

    Total hours per week: 37

  • Expected duration

    15 Months

  • Possible start date

    12 Sep 2022

  • Date posted

    29 Jul 2022

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000070713

  • Positions

    1 available

What will the apprentice be doing?

Reporting to the Site Access Manager, you'll support the system for controlling access to Cellnex circa 8,500 site portfolio, by managing the process for access of companies and individuals onto Cellnex sites. This is a fantastic opportunity to have a real impact and make positive change within the Cellnex team!


Key Responsibilities

This role supports the system for controlling access to Cellnex circa 8,500 site portfolio, by being a member of a team managing the process for access of companies and individuals onto Cellnex sites.

Day to day tasks include:

  • Comply with Arqiva Site Access regulations and Accreditation processes
  • Develop and maintain professional working relationships with internal/external customers and third-party suppliers
  • Strive to meet and exceed customer service levels
  • Ensure all service calls are answered promptly and professionally
  • Ensure that all access requests are processed effectively, within agreed service timescales
  • As required, participate in the on-call 24/7 arrangements
  • Self-manage performance against agreed Key Performance Indicators (KPI’s)
  • Through continuous improvement, identify opportunities to improve service, process or systems
  • Support problem management; contribute to root cause analysis and where possible implement corrective actions to avoid repeat incidents
  • As requested, carry out ancillary tasks deemed within your capability
  • Operate a range of team processes to ensure key performance indicators are met
  • Manage conflicting priorities to ensure all deliverables are met
  • Flexibility is required to enable the team to operationally cover working hours from 07.00 to 18.00 Monday to Friday

What training will the apprentice take and what qualification will the apprentice get at the end?

Level 3 Business Administrator 

What is the expected career progression after this apprenticeship?

Full-time employment

Requirements and prospects

Desired skills and personal qualities

Communication skills, Attention to detail, Organisation skills, Administrative skills, Team working

Qualifications

GCSE or equivalent English (Grade 4-9 or A-C) Desired
GCSE or equivalent Maths (Grade 4-9 or A-C) Desired

About the employer

Cellnex is Europe’s and the UK’s largest and fastest-growing independent owner and neutral operator of wireless telecoms infrastructure and is integral to the successful rollout of 5G. With the wireless infrastructure foundation that Cellnex delivers across rural and urban areas, Cellnex UK helps to connect everyone, everywhere - reducing digital inequality and supporting socio-economic growth. Their networks and solutions are built to be fit for now and the future so that the UK can prosper. They are a business built on commercial and technical innovation, ambition, and sustainable growth. Cellnex provides high-speed connectivity for sports stadia, shopping centres, campuses, railways, ports, and even in the air. Whenever you're out in public, and you call a loved one, scroll through social media, watch a funny video or check if your train is running on time, there's a high chance that their infrastructure is enabling your connection.

Employer

Cellnex

Address

2 New Bailey Street

Manchester

Salford

M3 5GN

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Training

Training provider

LDN APPRENTICESHIPS LTD

Apprenticeship standard

Business administrator

Level 3 (A level)

Employer's Application Instructions

All applicants must apply through the LDN Apprenticeships Career Hub

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 25 Aug 2022