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Customer Service & Social Media Apprenticeship PARCEL PICKUP LIMITED

Parcel Holders are looking for someone to grow within their company, enthusiastic about their job, and not afraid to ask questions – you’ll be properly looked after! If you’re a digital whizz and want to be a valued and respected member of a growing team who will ensure you’re doing the tasks you’re a pro at, then this job is for you.

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Closing date: 28 Aug 2022

Apprenticeship summary

  • Annual wage


  • Working week

    Monday to Friday, 9am to 5pm / 8am to 4pm

    Total hours per week: 37.5

  • Expected duration

    12 Months

  • Possible start date

    05 Sep 2022

  • Date posted

    28 Jul 2022

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

  • Assisting clients via phone and email
  • Training clients to use the online parcel logging system
  • Carrying out research to find new clients 
  • Following up and closing potential clients
  • Managing and organising the business files
  • Updating your calendars
  • Social media management, including Facebook, Twitter & LinkedIn

What training will the apprentice take and what qualification will the apprentice get at the end?

During your apprenticeship, you will be studying towards your L2 Customer Service Practitioner award, delivered by Professional Apprenticeships, who were voted the region’s best training provider and have achieved the highest Ofsted rating.

During this level 2 apprenticeship, you will learn the basics of customer service, the customer experience, systems and processes, understanding customer needs and loads more, delivered by an award-winning training provider.

What is the expected career progression after this apprenticeship?

This company’s competing with the likes of Hermes & Collect+, so you can imagine they’re looking for skill and talent. Should you demonstrate that you’re up to the task and show the team that you’re a quick learner and enjoy what you do, there will be a permanent spot for you at the end of your apprenticeship!

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Team working, Initiative, Non judgemental, Patience


GCSE or equivalent English (Grade 4/C or above) Essential
GCSE or equivalent Maths (Grade 4/C or above) Essential

About the employer

Parcel Holders is the solution for those who don’t want to or can’t wait at home for parcels, and work in a similar way to My Hermes & Collect+. This is a super-friendly, growing, and CSR-award-winning company. A strong can-do attitude and problem-solving is the culture on this team, and they’re looking for someone like-minded. Parcel PickUp is looking for someone who likes a relaxed kind of vibe in the office but can put their running shoes on when it’s crunch time!




Filwood Green Business Park

1 Filwood Park Lane



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Training provider


Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

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