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As a Customer Support Apprentice, you will be based at the Newcastle Office where you will be a part of the Customer Support Team helping drive outstanding levels of customer service and providing assistance, technical advice and administration support. Babington will be the provider of the training.

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Closing date: 26 Aug 2022

Apprenticeship summary

  • Annual wage


  • Working week

    Monday to Thursday 08:30am – 5:00pm with Friday earlier finish of 4:30pm

    Total hours per week: 37

  • Expected duration

    15 Months

  • Possible start date

    27 Aug 2022

  • Date posted

    27 Jul 2022

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

The position requires a professional attitude and commitment to achieving business objectives. Our team are service experts with a wide knowledge of the business and the education market. You will be actively engaging with learners, stakeholders and partners of the business.

Duties will include:

  • Taking enquiries via telephone , E platforms and email.
  • Log all customer contact within the CRM system.
  • Log complaints , identifying causes and making recommendations for improvement.
  • Support customers with diagnosis of IT issues and provide advice.
  • Liaising with IT support.
  • Assist with the implementation of products and services for new customers.
  • Provide product information to customers.
  • Identify leads and business opportunities.
  • Working to Data Protection guidelines.
  • Work with our processes, systems and products and keep industry knowledge up to date , to get it ‘right first time’.

What training will the apprentice take and what qualification will the apprentice get at the end?

Customer Service Specialist Level 3 Apprenticeship Standard

Functional Skills Level 2 in Maths and English - If required 

What is the expected career progression after this apprenticeship?

To continue your career with Skills Assessment beyond your apprenticeship and also have the option to continue forward with your learning.

Requirements and prospects

Desired skills and personal qualities

Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Team working, Initiative, Microsoft Office Knowledge, Tact and sensitivity


GCSE or equivalent English (Grade 4 / C) Desired
GCSE or equivalent ICT (Grade 4 / C) Desired
GCSE or equivalent Maths (Grade 4 / C) Desired

Things to consider

Within Skills Assessment we have seen several of the team start in their role as apprentices and now progressing with their careers in their role of Customer Engagement Advisor. One of our apprentices had this feedback to share. “I started NCFE completing a level 2 customer service practitioner qualification, which I have now achieved. It has been an incredible journey being able to gain more knowledge in the industry and obtain transferable skills. More recently, I have started my Level 3 business admin qualification and I can’t wait to learn and grow more. Therefore, helping myself progress onto further opportunities”. As part of NCFE you will be invited to take part in social events including Christmas and summer parties along with weekly and monthly recognition activities.

About the employer

NCFE are an Awarding Organisation. Skills Assessment are part of NCFE and provide initial assessment tools and learning resources to support setting learners up for success. Working with education providers to provide a different approach to functional skills.




Q6 Quorum Business Park

Benton Lane

Newcastle Upon Tyne

NE12 8BT

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Training provider



Jacqui Norris


Apprenticeship standard

Customer service specialist

Level 3 (A level)

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