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Customer Support Apprentice HOMES IN SEDGEMOOR LTD
You will provide a range of customer related services and champion a culture of Customers First. Provide a ‘one stop’ Housing Customer Service, ensuring high quality services which meet customer needs and lead to high customer satisfaction.
Closing date: today
Apprenticeship summary
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Annual wage
£9,254.44
Wages explained
Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).
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Working week
Monday to Friday, 8.45am until 5pm with one hour unpaid lunch break
Total hours per week: 37.0
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Expected duration
15 Months
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Possible start date
27 Sep 2022
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Date posted
27 Jul 2022
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Apprenticeship level
Intermediate
Level 2 (GCSE) -
Reference number
VAC1000070085
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Positions
1 available
What will the apprentice be doing?
The apprentice responsibility will be to provide a high quality service to customers which will be delivered from the workplace, digitally, or through going out into the customer’s own locality. These may be one-off or routine contacts and include dealing with orders, payments, offering advice, guidance and support, meet-and-greet, sales, fixing problems, after care, service recovery or gaining insight through measuring customer satisfaction. You may be the first point of contact and work in any sector or organisation type.
The apprentice's actions will influence the customer experience and their satisfaction with your organisation. The apprentice will demonstrate excellent customer service skills and behaviours as well as product and/or service knowledge when delivering to your customers. The apprentice will provide service in line with the organisation’s customer service standards and strategy and within appropriate regulatory requirements. The apprentice/s customer interactions may cover a wide range of situations and can include; face-to-face, telephone, post, email, text and social media.
Main Duties:
• Deal with customer call handling as part of our Customer Services Team
• Liaise and be a bridge between our customers and the teams delivering our operational services to ensure high quality ‘joined up’ services to all our customers and stakeholders
• Support the Customer Services Team Leader by providing comprehensive administration support in all operational areas
• Carry out telephone and other satisfaction surveys on all services and input feedback using relevant systems
What training will the apprentice take and what qualification will the apprentice get at the end?
Level 2 Apprenticeship Standard No. 122 Customer Service Practitioner:
• Customer Service Practioner Level 2 Standard - Knowledge, Skills and Behaviours
• Level 1 Functional Skills English (exemptions apply)
• Level 1 Functional Skills Maths (exemptions apply)
Blended delivery, face to face at Bridgwater/Taunton with online sessions delivered via Microsoft Teams.
What is the expected career progression after this apprenticeship?
The Customer Service team member has an well-rounded knowledge of the whole organisation and can be an ideal window in to Social Housing.
Requirements and prospects
Desired skills and personal qualities
Qualifications
GCSE or equivalent Maths (Grade 4/C) Desired
About the employer
Employer
HOMES IN SEDGEMOOR LTD
http://www.homesinsedgemoor.org/
Address
FAO CAROLE THORNTON
BRIDGWATER HO - KING SQ
BRIDGWATER
TA6 3AR
Training
Training provider
BRIDGWATER AND TAUNTON COLLEGE
Apprenticeship standard
Customer service practitioner
Level 2 (GCSE)
Before you apply
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