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Customer Support Apprentice HOMES IN SEDGEMOOR LTD

You will provide a range of customer related services and champion a culture of Customers First. Provide a ‘one stop’ Housing Customer Service, ensuring high quality services which meet customer needs and lead to high customer satisfaction.

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Closing date: today

Apprenticeship summary

  • Annual wage

    £9,254.44

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday to Friday, 8.45am until 5pm with one hour unpaid lunch break

    Total hours per week: 37.0

  • Expected duration

    15 Months

  • Possible start date

    27 Sep 2022

  • Date posted

    27 Jul 2022

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000070085

  • Positions

    1 available

What will the apprentice be doing?

The apprentice responsibility will be to provide a high quality service to customers which will be delivered from the workplace, digitally, or through going out into the customer’s own locality. These may be one-off or routine contacts and include dealing with orders, payments, offering advice, guidance and support, meet-and-greet, sales, fixing problems, after care, service recovery or gaining insight through measuring customer satisfaction. You may be the first point of contact and work in any sector or organisation type.

The apprentice's actions will influence the customer experience and their satisfaction with your organisation. The apprentice will demonstrate excellent customer service skills and behaviours as well as product and/or service knowledge when delivering to your customers. The apprentice will provide service in line with the organisation’s customer service standards and strategy and within appropriate regulatory requirements. The apprentice/s customer interactions may cover a wide range of situations and can include; face-to-face, telephone, post, email, text and social media.

Main Duties:
• Deal with customer call handling as part of our Customer Services Team
• Liaise and be a bridge between our customers and the teams delivering our operational services to ensure high quality ‘joined up’ services to all our customers and stakeholders
• Support the Customer Services Team Leader by providing comprehensive administration support in all operational areas
• Carry out telephone and other satisfaction surveys on all services and input feedback using relevant systems

What training will the apprentice take and what qualification will the apprentice get at the end?

Level 2 Apprenticeship Standard No. 122 Customer Service Practitioner:

• Customer Service Practioner Level 2 Standard - Knowledge, Skills and Behaviours
• Level 1 Functional Skills English (exemptions apply)
• Level 1 Functional Skills Maths (exemptions apply)

Blended delivery, face to face at Bridgwater/Taunton with online sessions delivered via Microsoft Teams.

What is the expected career progression after this apprenticeship?

The Customer Service team member has an well-rounded knowledge of the whole organisation and can be an ideal window in to Social Housing.


Requirements and prospects

Desired skills and personal qualities

Communication skills, Organisation skills, Analytical skills, Team working, Initiative, Diplomacy

Qualifications

GCSE or equivalent English (Grade 4/C) Desired
GCSE or equivalent Maths (Grade 4/C) Desired

About the employer

We are an Arm’s Length Management Organisation (ALMO). We look after 4200 homes on behalf of Sedgemoor District Council (SDC), who own the properties and are the largest social housing provider in the district

Employer

HOMES IN SEDGEMOOR LTD

Address

FAO CAROLE THORNTON

BRIDGWATER HO - KING SQ

BRIDGWATER

TA6 3AR

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Training

Training provider

BRIDGWATER AND TAUNTON COLLEGE

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)


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