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Ford Masters Customer Service Advisor Apprenticeship THORNBURY MOTORS LIMITED

Working in a service department, the Apprentice will train in a number of areas including improving customer relations, monitoring and dealing with customer problems.

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Closing date: 01 Feb 2024

Apprenticeship summary

  • Annual wage

    £10,004.80

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Days and shifts to be confirmed.

    Total hours per week: 40

  • Expected duration

    15 Months

  • Possible start date

    02 Feb 2024

  • Date posted

    26 Jul 2022

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000069919

  • Positions

    1 available

What will the apprentice be doing?

Working in an exciting and busy environment the Customer Service Advisor Apprentice will be the front-line support for the busy service department.

An Apprentice will keep in close contact with the management staff at the dealership to update them on current customer affairs and relations.

The apprentice’s role will include but not be limited to the following:

  • Dealing with customers both face to face and by telephone
  • To process and solve customer service complaints
  • Look to promote continuous improvement in customer service

What training will the apprentice take and what qualification will the apprentice get at the end?

Level 2 Customer Service Practitioner apprenticeship standard, which includes:

  • Vocational related qualification (Technical Certificate)
  • Ford Masters Level 1 module (excludes Service Champions)
  • Level 1/2 functional skills in maths and English (if required)
  • End-Point Assessment (EPA)

Apprentices will be working and will be trained within the dealership and an advisor will visit at least every 4-6 weeks as part of a close support network to ensure that Apprentices are both enjoying and succeeding in their course.

What is the expected career progression after this apprenticeship?

A full-time career within the automotive industry with many opportunities to progress to positions of authority within the dealership. Future prospects are endless.

By having a highly regarded set of skills, Apprentices can go on to develop their career within any other areas of commerce they may be interested in.


Requirements and prospects

Desired skills and personal qualities

No skills required, Full training will be provided

Qualifications

GCSE or equivalent Maths & English (Grade 4) Essential

About the employer

Ford Retail is the largest Ford dealer group in the UK and 100% owned by Ford Motor Company. We supply over 85,000 new and used vehicles per year through our dealer network and offer competitive quotes for cars and commercial vehicles on contract hire, finance and outright purchase.

Employer

THORNBURY MOTORS LIMITED

Address

GROVESEND RD

THORNBURY

BRISTOL

BS35 2EF

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Training

Training provider

SKILLNET LIMITED

Contact

Charlotte Steer

charlotte.steer@skillnet.org.uk

01923216165

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)


Before you apply

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