Ford Masters Customer Service Advisor Apprenticeship THORNBURY MOTORS LIMITED
Working in a service department, the Apprentice will train in a number of areas including improving customer relations, monitoring and dealing with customer problems.
Closing date: 01 Feb 2024
Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).
Total hours per week: 40
Possible start date
02 Feb 2024
26 Jul 2022
Level 2 (GCSE)
What will the apprentice be doing?
Working in an exciting and busy environment the Customer Service Advisor Apprentice will be the front-line support for the busy service department.
An Apprentice will keep in close contact with the management staff at the dealership to update them on current customer affairs and relations.
The apprentice’s role will include but not be limited to the following:
- Dealing with customers both face to face and by telephone
- To process and solve customer service complaints
- Look to promote continuous improvement in customer service
What training will the apprentice take and what qualification will the apprentice get at the end?
Level 2 Customer Service Practitioner apprenticeship standard, which includes:
- Vocational related qualification (Technical Certificate)
- Ford Masters Level 1 module (excludes Service Champions)
- Level 1/2 functional skills in maths and English (if required)
- End-Point Assessment (EPA)
Apprentices will be working and will be trained within the dealership and an advisor will visit at least every 4-6 weeks as part of a close support network to ensure that Apprentices are both enjoying and succeeding in their course.
What is the expected career progression after this apprenticeship?
A full-time career within the automotive industry with many opportunities to progress to positions of authority within the dealership. Future prospects are endless.
By having a highly regarded set of skills, Apprentices can go on to develop their career within any other areas of commerce they may be interested in.
Requirements and prospects
Desired skills and personal qualities
About the employer
Customer service practitioner
Level 2 (GCSE)
Before you apply
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