Apprentice Business and Customer Sales and Service Administrator SOUTHGATE LIGHTING LTD
As the Business and Customer Sales and Service Apprentice, you will be required to assist with daily duties around the office while reporting to the estimating/sales team.
Closing date: 31 Aug 2022
The wage may increase after a probationary period subject to satisfactory employment and completion of the necessary work towards the apprenticeship programme.
Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).
Total hours per week: 39.5
Possible start date
07 Sep 2022
26 Jul 2022
Level 2 (GCSE)
What will the apprentice be doing?
The role requires a candidate with good IT skills as well as good communication and customer service skills.
The role will include various administration duties within the sales department with the aim to develop and have more responsibility during your apprenticeship.
Using ABI (Advanced Building Information) Software
Making external appointments for sales reps
Quantifying electrical drawings
Assisting other departments with general administration and data input
General administrative duties including typing correspondence by e-mail and letter
Undertake filing, faxing, record keeping, photocopying and distribution of relevant documents
Answer the telephone confidently and be able to communicate in a professional manner when taking helpdesk and general enquires
Log all calls/job schedules with a high level of accuracy from customers and contractors
Make telephone calls and be able to confidently communicate to customers, contractors and staff in a professional manner
Check progress, completion of job and that all parties are satisfied
Speak clearly and in a polite/friendly manner
Support to members of the management team
Answering the telephone in a professional manner and dealing with enquiries
Dealing with sales and customer service queries via the telephone and e-mail
Dealing with e-mailed and faxed orders
Checking inputted orders with a high level of accuracy
Assisting all members of the team as and when required
Dealing with requests for information
Ensuring that the Policies of the company are observed and that good practice is encouraged, particularly in the areas of Health & Safety, Equal Opportunities and confidentiality
The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by the organisation which is relevant to your post within the company to meet the overall business objectives.
What training will the apprentice take and what qualification will the apprentice get at the end?
Overview of Customer Service Apprenticeship Standard
The role of a customer service practitioner is to deliver high quality products and services to the customers of their organisation. Your core responsibility will be to provide a high-quality service to customers.
The standard covers the following:
- Knowing your customers
- Understanding the organisation
- Meeting regulations and legislation
- Systems and resources
- Your role and responsibility
- Customer experience
Product and service knowledge
- Interpersonal skills
- Influencing skills
- Personal organisation
- Dealing with customer conflict and challenge
Behaviours / Attitude
- Developing self
- Being open to feedback
- Team working
- Equality – treating all customers as individuals
- Presentation – dress code, professional language
- “Right first time”
You will complete an End Point Assessment this will involve the following:
- Practical Observation
- Professional Discussion
Functional Skills: Level 1 and then L2 in Maths and English (Exemptions may apply if Grade A - C GCSE, Functional/Key Skills Level 1 or 2 has been achieved.
You are given one day per week as time off to study; you will attend classes face to face or via Teams and complete work for your apprenticeship. The study day is a Wednesday.
What is the expected career progression after this apprenticeship?
Great prospects for progression to a permanent role for the right candidate, and further progression through future training.
The wage will regularly be reviewed.
Requirements and prospects
Desired skills and personal qualities
GCSE or equivalent Maths (Grade 3/D or above) Essential
Things to consider
About the employer
Customer service practitioner
Level 2 (GCSE)
Before you apply
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