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Apprentice Customer Service Practitioner M G CANNON LTD

This apprenticeship will equip you with the skills required to be a successful customer service practitioner, allowing you to deliver a high quality of service to an organisation's customers. You will also be able to use the skills gained within any sector or organisation.

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Closing date: 28 Aug 2022

Apprenticeship summary

  • Annual wage

    £10,400.00

    Year 1 - £5p/h, Year 2 - £7p/h, Year 3 - £9p/h. After Year 1, the hourly rate will go up to the national minimum wage for apprentices aged 19+.

  • Working week

    40 hours per week: Monday to Friday 8.00am – 5.00pm. 1-hour unpaid lunch.

    Total hours per week: 40.0

  • Expected duration

    15 Months

  • Possible start date

    27 Sep 2022

  • Date posted

    27 Jul 2022

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000069721

  • Positions

    1 available

What will the apprentice be doing?

  • Your core responsibility will be to provide a high standard of service to customers which will be delivered from the workplace, digitally, or through going out into the customer’s own locality. 
  • Customer interactions may cover a wide range of situations and can include; face-to-face, telephone, post, email, text and social media.
  • The service you provide may be one-off or routine contacts and include dealing with orders, payments, offering advice, guidance and support, meet-and-greet, sales, fixing problems, after care, service recovery or gaining insight through measuring customer satisfaction.

What training will the apprentice take and what qualification will the apprentice get at the end?

Level 2 Apprenticeship Standard - Customer Service Practitioner:

  • Customer Service Practitioner Level 2 Standard - Knowledge, Skills and Behaviours
  • Level 1 Functional Skills English (exemptions apply)
  • Level 1 Functional Skills Maths (exemptions apply)

Bridgwater and Taunton College training will be delivered remotely.

What is the expected career progression after this apprenticeship?

Upon successful completion of apprenticeship, the role holder will continue to develop their skills and abilities through ongoing continuous improvement, with the potential to develop career opportunities and earnings potential in line with their productivity.


Requirements and prospects

Desired skills and personal qualities

Communication skills, Attention to detail, Organisation skills, Customer care skills, Team working, Listening skills

Qualifications

GCSE or equivalent English (Grade Grade C / 4 or above) Desired
GCSE or equivalent Maths (Grade Grade C / 4 or above) Desired

About the employer

M G Cannon Ltd are a vehicle repair group operating out of 6 sites across South West England. Our award-winning body-shops are equipped to carry out a whole range of repairs, from major accident damage to those annoying dents, scuffs or scratches. Sites in Dorchester, Gloucester, Plymouth, Salisbury, Swindon and Westbury.

Employer

M G CANNON LTD

Address

The Grove

Dorchester

DT1 1XU

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Training

Training provider

BRIDGWATER AND TAUNTON COLLEGE

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)


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