World Trade Options are looking for a customer service apprentice to join their team to assist with the efficient and professional operational running of the business.
Closing date: 22 Aug 2022
Wage will go up to £5.81 and will progressively move up.
Total hours per week: 37.5
Possible start date
23 Aug 2022
25 Jul 2022
Level 2 (GCSE)
What will the apprentice be doing?
Main duties will include:
Ensuring Outbound Phone Calls are made at key call times throughout the day.
Ensure all phone calls and emails are answered promptly throughout the working day
Assist with all customer enquiries, escalating to management where necessary
Handle any customer issues and complaints. Escalating to management where necessary
Input all quotes and bookings on the company’s Online Portal Management system as comprehensively as possible including addresses, contacts and load details and ensuring any missing information is requested accordingly
Ensure all customer costs are correct in each consignment, matching costs quoted to the customer
Ensure collection, delivery and customer contact numbers are present for all consignments, including customer contacts for jobs going out of normal working hours (09:00 – 17:00)
Liaise with customers and suppliers regarding any loading or unloading issues to avoid unnecessary delays and additional charges
Always backup any verbal conversations with customer via email including additional charges
Follow up on all quotes, recording feedback in the internal quotation notes tagging the quote accordingly
Provide thorough handovers to colleagues when on holiday or extended break
Utilise every opportunity to communicate with customers via telephone to maintain and develop relationships
Conduct weekly client care calls assigned by Operations Manager to develop strong relationships and encourage greater spend.
Reporting all contacts in the notes section of the customer
What training will the apprentice take and what qualification will the apprentice get at the end?
- Level 2 Customer Service Practitioner
- End Point Assessment (EPA)
What is the expected career progression after this apprenticeship?
- There is a future for the right candidate within this company
Requirements and prospects
Desired skills and personal qualities
Things to consider
About the employer
ASSET TRAINING & CONSULTANCY LIMITED
Customer service practitioner
Level 2 (GCSE)