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Apprentice Helpdesk Administrator UK NATIONAL LTD

We are looking for an apprentice helpdesk administrator to support the continual development of our operational workforce management system. Working on the Help Desk within our Head Office you will be providing support to our skilled engineers and the rest of our team to help the business run smoothly.

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Closing date: 16 Oct 2022

Apprenticeship summary

  • Annual wage

    £9,379.50

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday to Friday, hours to be confirmed.

    Total hours per week: 37.50

  • Expected duration

    18 Months

  • Possible start date

    17 Oct 2022

  • Date posted

    02 Aug 2022

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000068321

  • Positions

    1 available

What will the apprentice be doing?

The role would suit an enthusiastic individual with great communication and telephone skills, a high level of attention to detail, and the ability to effectively prioritise tasks in order to meet tight deadlines.

KEY RESPONSIBILITIES

  • Scheduling and allocation of reactive maintenance.
  • Programming of minor work and project orders.
  • Allocation of servicing orders and issue of service reports to clients on completion.
  • Making appointments with customers.
  • Issuing reports to clients for follow on work and recommendations.
  • Tracking job progress against pre-determined KPIs and updating the database.
  • Reporting back to clients and operational teams on the progress and completion of the work.
  • Inputting of goods receipt notes and time sheets into database & filing into archives.
  • General business admin duties; answering the telephone, emails, updating of spreadsheets, photocopying, printing, filing away both hard copies & electronically etc.

What training will the apprentice take and what qualification will the apprentice get at the end?

  • Level 3 Business Administration at Stockton Riverside College.
  • Functional Skills Maths & English, if required.

What is the expected career progression after this apprenticeship?

An opportunity for a full-time position at the end of the apprenticeship.

Requirements and prospects

Desired skills and personal qualities

Communication skills, Attention to detail, Number skills, Team working, Initiative, Good telephone manner, Punctual, Able to work under pressure, Have a positive attitude

Qualifications

GCSE or equivalent English (Grade A*-C/9-4) Desired
GCSE or equivalent Maths (Grade A*-C/9-4) Desired

About the employer

The company has experienced steady growth allowing consistent re-investment in the business. UK National Ltd is well regarded & respected by clients for high-quality service. The company is large enough to provide a national coverage and yet small enough to care. Every client is important to us! We have over 20 years experience of undertaking maintenance of commercial properties throughout the UK for major clients and managing agents. References are available on request. Our well trained professional staff are fully uniformed and carry identification cards at all times.

Employer

UK NATIONAL LTD

Address

4 WASS WAY

DURHAM LANE INDUSTRIAL PARK

EAGLESCLIFFE

TS16 0RG

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Training

Training provider

THE EDUCATION TRAINING COLLECTIVE

Contact

Anna Harper

Anna.harper@the-etc.ac.uk

07436 795883

Apprenticeship standard

Business administrator

Level 3 (A level)

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