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Customer Service Apprentice PrimoDialler Partnership

The company have an exciting opportunity for those who are seeking an apprenticeship in a Customer Service role. Working alongside Babington, this is a great role for the right candidate.

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Closing date: 25 Aug 2022

Apprenticeship summary

  • Annual wage

    £9,379.50

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Days and times to be confirmed. Monday to Friday 9am to 5pm, shifts, may work evenings and weekends.

    Total hours per week: 37.5

  • Expected duration

    15 Months

  • Possible start date

    29 Aug 2022

  • Date posted

    21 Jul 2022

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000068292

  • Positions

    1 available

What will the apprentice be doing?

  • Update the company database by inputting information from each call
  • Collaborate with the support team to handle issues with larger revenue customers
  • Work on special short-term projects to offer customised support
  • Monitor customer satisfaction levels and develop methods for increasing them
  • Assist in delivering excellent customer service

What training will the apprentice take and what qualification will the apprentice get at the end?

Full on-the-job training and support will be provided to enable the successful applicant to undertake the full range of duties required of the role. All apprentices are required to complete and evidence 20% of the job learning whilst on their apprenticeship.

Our Customer Service Specialist Level 3 standard programme consists of the following:

  • Customer Service Specialist Level 3 Apprenticeship Standard
  • Functional Skills in Literacy and Numeracy Level 2
  • End-point Assessment conducted by an external provider (Portfolio, project and panel interview)

The End-Point Assessment is designed to enable apprentices to demonstrate that they are fully conversant in the skills knowledge and behaviours expected of individuals at this level. It is designed to provide assessors with a holistic view of the Apprentice, and to allow them to assess to what extent the Apprentice meets or exceeds the apprenticeship standard.

What is the expected career progression after this apprenticeship?

The opportunity for a full-time job role when your apprenticeship is completed.

Requirements and prospects

Desired skills and personal qualities

Communication skills, Team working, Confident phone skills, Proficient in Excel, Good time management, Positive attitude to work, Friendly and helpful manner

Qualifications

GCSE or equivalent Maths & English + 3 further subjects (Grade Grades A*-C (4-9)) Essential

About the employer

Primo Dialler has been providing industry-leading hosted dialler solutions since 2015. In this time we have developed a fully integrated and simple to use call centre solution that has put us at the forefront of predictive dialling technology. Our mission is simple: to create the ideal hosted dialler solution for your business and offer you the most flexible and easy to use call centre solutions available in the market today. With a team of industry experts with over 15 years’ experience in the call centre sector, our strengths lie in our people. This makes us uniquely placed to give you the very best advice about hosted dialler and call centre solutions for your business.

Employer

PrimoDialler Partnership

Address

The Mint NO 1

Icknield Street

Birmingham

B18 6RU

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Training

Training provider

BABINGTON BUSINESS COLLEGE LIMITED

Contact

Aksa Munir

aksa.munir@babington.co.uk

07552276536

Apprenticeship standard

Customer service specialist

Level 3 (A level)

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