Customer Service Apprentice PrimoDialler Partnership
The company have an exciting opportunity for those who are seeking an apprenticeship in a Customer Service role. Working alongside Babington, this is a great role for the right candidate.
Closing date: 25 Aug 2022
Apprenticeship summary
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Annual wage
£9,379.50
Wages explained
Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).
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Working week
Days and times to be confirmed. Monday to Friday 9am to 5pm, shifts, may work evenings and weekends.
Total hours per week: 37.5
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Expected duration
15 Months
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Possible start date
29 Aug 2022
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Date posted
21 Jul 2022
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Apprenticeship level
Advanced
Level 3 (A level) -
Reference number
VAC1000068292
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Positions
1 available
What will the apprentice be doing?
- Update the company database by inputting information from each call
- Collaborate with the support team to handle issues with larger revenue customers
- Work on special short-term projects to offer customised support
- Monitor customer satisfaction levels and develop methods for increasing them
- Assist in delivering excellent customer service
What training will the apprentice take and what qualification will the apprentice get at the end?
Full on-the-job training and support will be provided to enable the successful applicant to undertake the full range of duties required of the role. All apprentices are required to complete and evidence 20% of the job learning whilst on their apprenticeship.
Our Customer Service Specialist Level 3 standard programme consists of the following:
- Customer Service Specialist Level 3 Apprenticeship Standard
- Functional Skills in Literacy and Numeracy Level 2
- End-point Assessment conducted by an external provider (Portfolio, project and panel interview)
The End-Point Assessment is designed to enable apprentices to demonstrate that they are fully conversant in the skills knowledge and behaviours expected of individuals at this level. It is designed to provide assessors with a holistic view of the Apprentice, and to allow them to assess to what extent the Apprentice meets or exceeds the apprenticeship standard.
What is the expected career progression after this apprenticeship?
The opportunity for a full-time job role when your apprenticeship is completed.
Requirements and prospects
Desired skills and personal qualities
Qualifications
About the employer
Employer
PrimoDialler Partnership
Address
The Mint NO 1
Icknield Street
Birmingham
B18 6RU
Training
Training provider
BABINGTON BUSINESS COLLEGE LIMITED
Contact
Aksa Munir
07552276536
Apprenticeship standard
Customer service specialist
Level 3 (A level)
Before you apply
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