Coronavirus (COVID-19): to find out how we can support you with your apprenticeship including if you have been affected by redundancy, read our updated information.

Customer Service Apprentice Consolor

Are you interested in pursuing a career in customer service within a well-established company? We are looking for a motivated individual to provide excellent customer service across a varied client base. The role will also include providing some administrative support within a busy office.

Sign in to apply

Closing date: 31 Aug 2022

Apprenticeship summary

  • Annual wage

    £17,000.00

    Company bonus scheme

  • Working week

    Monday to Friday, 7.30am to 4.00pm

    Total hours per week: 40

  • Expected duration

    12 Months

  • Possible start date

    01 Sep 2022

  • Date posted

    21 Jul 2022

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000068212

  • Positions

    1 available

What will the apprentice be doing?

Your working week will be varied but typical roles and responsibilities will include:

  • Working in an office of 5 taking phone calls dealing with inbox queries
  • Dealing with all customers from private individuals, POA and wheelchair clinics
  • Liaising with suppliers to receive parts in a timely manner and WCS to book in clinic times around chair lead times
  • Answering questions and general enquiries from new and existing clients.
  • Processing purchase orders, chasing Purchase orders and clinic fees
  • Filing
  • Processing prescriptions

What training will the apprentice take and what qualification will the apprentice get at the end?

  • Level 2 Customer Service Practitioner Apprenticeship Standard
  • Level 2 Functional Skills in English and maths (if required)

What is the expected career progression after this apprenticeship?

  • We operate as Consolor Ltd under the Millbrook Healthcare Group so any vacancies within the group you will have access to on our intranet. There are currently 110 live positions vacant within the group.

Requirements and prospects

Desired skills and personal qualities

Communication skills, Driven, Strong work ethic

Qualifications

GCSE or equivalent English (Grade C/4) Essential
GCSE or equivalent Maths (Grade C/4) Desired

Things to consider

Must be able to travel to Totton College for one workshop every two weeks.

About the employer

Consolor provides posture, seating and mobility assessment services to NHS wheelchair services and private clients across the UK. Founded in 2006 by Simon Keeling and Kieran Cheer, Consolor was born through a desire to provide the best possible seating, mobility systems and other rehabilitation products, with a service to match.

Employer

Consolor

Address

Nutsey Lane Calmore Ind Estate Totton

Southampton

SO40 3XJ

You must have JavaScript enabled to view a map of the location


Training

Training provider

NACRO

Contact

Tia Currie

tcurrie@totton.ac.uk

07795151479

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)


Before you apply

Before you apply for an apprenticeship you must first create an account. If you already have an account you'll need to sign in.