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Relationship Management Apprenticeship with Natwest Group NatWest Group

Join our apprenticeship programme, where you’ll be completing an externally accredited programme, Senior Financial Services Customer Advisor Level 3, which will take you up to 22 months and will set you up with excellent career prospects. You’ll be joining one of our Commercial Banking teams.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 15 Aug 2022

Apprenticeship summary

  • Annual wage

    £24,345.00

  • Working week

    Monday to Friday 9-5.30pm

    Total hours per week: 37.5

  • Expected duration

    18 Months

  • Possible start date

    25 Oct 2022

  • Date posted

    20 Jul 2022

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000067758

  • Positions

    12 available

What will the apprentice be doing?

  • Taking on an apprentice role could be a fantastic starting point or change for your career. You’ll receive support every step of the way, with guidance, training and mentoring to help you reach your full potential. Your line manager will set you up with goals and an individual learning plan, to help you to complete professional qualifications or technical training that you’ll need to be successful in your role.

Once established in the programme, we’ll look to you, to support other new apprentices, using your experience to guide and support them.

You’ll also be:

Completing your learning plan on time, which may include passing exams, submitting workbooks and providing evidence of your development.

  • Working closely with your apprenticeship learning provider and developing positive relationships with a wide range of colleagues.
  • Developing your knowledge and capabilities to undertake the job
    Understanding our customer needs and meeting those needs with the right products and services.
  • Promoting new digital services to encourage customers to use these channels.
  • Proactively speaking with customers to deepen relationships, resolving queries, as well as working with other areas of the organisation to meet customer needs.
  • •Speaking with our existing Commercial customers and our prospective customers by being focused on building sustainable, long term relationships – always focusing on the customer experience and delivering positive customer outcomes.
  • •Carrying out telephone meetings with our Commercial customers to include service reviews and helping to protect them through fraud/security reviews. You will also attend and take part in face to face customer meetings from time to time.
  • •Supporting the management of our customer contact strategies, through diary planning and booking appointments for our Relationship Managers.
  • •Providing Relationship Managers with well researched briefs and information for their customer meetings.
  • •Contributing to the management of risk to ensure we always work within the Bank’s requirements.
  • •Learning and understanding how to follow a lending request from beginning to end and supporting with the management of the process.
  • •Building your banking experience by learning about Bank systems, processes and customer products as well as developing an appreciation of the Commercial banking market.
  • •Contributing to an inclusive and learning focused culture which includes spending time on your own Continuous Professional Development. 

 

What training will the apprentice take and what qualification will the apprentice get at the end?

As a Financial Services Apprentice with BPP, you will complete the Senior Financial Services Customer Advisor Level 3 Advanced Apprenticeship. Completion of the apprenticeship will result in you being awarding Professional Banker Certificate.

What is the expected career progression after this apprenticeship?

Join our apprenticeship programme, where you’ll be completing an externally accredited programme, Senior Financial Services Customer Advisor Level 3, which will take you up to 22 months and will set you up with excellent career prospects.

You’ll be joining one of our Commercial Banking teams, who’ll give you all the technical training you’ll need to be successful in your role

This is a great opportunity to take ownership of your career path and build a network across the bank

You’ll be part of our growing community of apprentices, benefiting from a supportive and collaborative working environment


Requirements and prospects

Desired skills and personal qualities

Communication skills, Problem solving skills, Analytical skills, Team working

Qualifications

GCSE or equivalent Maths and English (Grade C or 4 and above) Desired

About the employer

NatWest are a purpose led organisation, we champion potential, helping people, families, and businesses to thrive. We know our success depends on helping our customers succeed. By championing potential we can make a meaningful impact in our customers’ lives, and equip them to play a positive part in the economy and environment. We’re concentrating on bringing our purpose to life across three initial areas of focus. Learning, climate and enterprise.

Employer

NatWest Group

Address

250 Bishopsgate

London

EC2M 4AA

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Training

Training provider

BPP PROFESSIONAL EDUCATION LIMITED

Contact

Jenny

recruitmentjenny@bpp.com

Apprenticeship standard

Senior financial services customer adviser

Level 3 (A level)


Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 15 Aug 2022