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Customer Service/Administrative Apprentice Jane Brooks Law

Working for a firm of solicitors based in Hedon, this is a fantastic opportunity to take the first steps of a career within a legal environment. This role offers good progression routes for the right person.

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Closing date: 16 Oct 2022

Apprenticeship summary

  • Annual wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday to Friday – 9am – 5pm

    Total hours per week: 35.0

  • Expected duration

    12 Months

  • Possible start date

    26 Oct 2022

  • Date posted

    18 Jul 2022

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

· To assist all fee earners and secretaries

· Assist reception and attend to visitors

· Deal with enquiries on the phone and face to face

· Supply information regarding the firm to clients and customers

· Opening, Enveloping and Franking the Post and ensuring this ready for collection.

· Filing and getting files out to deal with post

· Assisting reception as required, answering the telephone, faxing and photocopying documents.

· Light domestic duties (washing up, tea rounds etc).

· Assisting with the archiving of files

· Assisting other members of staff members and fee earners when required

· Putting the Bins Out

· Occasionally assisting with client queries and requests.

What training will the apprentice take and what qualification will the apprentice get at the end?

Level 2 Customer Service Practitioner apprenticeship standard:

  • Level 2 Functional Skills in maths and English (if required)
  • End-Point Assessment (EPA)
  • One to one Tutor Assessor support in the workplace
  • Attending weekly classes covering Health and Safety and Equality and Diversity and working towards completing the EPA

What is the expected career progression after this apprenticeship?

Excellent future prospects for the right candidate

Requirements and prospects

Desired skills and personal qualities

Communication skills, Attention to detail, Customer care skills, Problem solving skills, Administrative skills, Patience


GCSE or equivalent English and Maths (Grade Grade 4/C +) Desired

About the employer

Jane Brooks Law was established in 2007 and is a modern company with traditional values. We are committed to providing dependable and friendly services tailored to our clients individual needs. Dealing in residential conveyancing, private client work which includes the preparation of tax efficient Wills and administration of Estates, commercial property, employment issues and business advice


Jane Brooks Law


13 St Augustines Gate Hedon

HU12 8EU

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Training provider



Julie Curtis

01482 307357

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

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