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This is a fantastic opportunity for someone with a keen interest in working within an office environment to gain experience across all aspects of a customer service role whilst studying for a Level 2 customer service qualification. The successful applicant will have the opportunity to progress onto a computer aided design role within the company

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 30 Sep 2022

Apprenticeship summary

  • Annual wage

    £7,503.60 to £14,820.00

    Wage negotiable depending on experience.

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates
  • Working week

    Work Week: 30 hours Monday to Friday Times to be arranged at Interview Total hours per week: 30

    Total hours per week: 30

  • Expected duration

    12 Months

  • Possible start date

    01 Oct 2022

  • Date posted

    20 Jul 2022

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

After learning all aspects of customer service level 2 Apprenticeship in an office setting with additional scope to learn Computer-Aided Design. Using modelling software AutoCAD.

Once the apprentice has learned the basics of customer service they have the opportunity to train as an AutoCAD operator and progress onto either the surveying or retail space design areas of the business.

Responsibilities (CAD Operator) will include:

- 3D photographic survey (Storeview)

- Scanning survey data catcher (Matterport)

- CADS Specific project and information systems 

Undertaken training in CAD, Surveying and other aspects as required. 

Responsibilities (Customer Service) will include: 

- General customer service support

- Answering, directing, referring to phone calls, receiving messages 

- Handling post, ordering consumables

Full training will be provided for all aspects of the role. 

IMMEDIATE starts available.

What training will the apprentice take and what qualification will the apprentice get at the end?

The apprenticeship will be delivered on-site at your work placement offices. 80% of your time will be normal working within the business learning all aspects of the role from administrative support to retail space design on bespoke software packages. 20% will constitute off-the-job learning and will consist of a combination of virtual sessions, self-working and on site visits by your tutor. There will be no requirement to travel to college. The Apprentice will work towards a customer service level 2 qualification and receive training on various business-specific software packages such as AutoCAD, Matterport and Storeview.

What is the expected career progression after this apprenticeship?

Progression from Customer Service to CAD Operator with the choice of either; 

- Apprentice Retail Planner 

- Apprentice Surveyor

Requirements and prospects

Desired skills and personal qualities

Communication skills, Attention to detail, Customer care skills, Problem solving skills, Team working, Initiative, Positive can-do attitude


GCSE or equivalent Maths and English (Grade D/3) Essential

About the employer

TrAC is the delivery partner for Apprenticeships New Anglia project they are a Shared Apprenticeship scheme and employs Apprentices for the duration of their programme and places them with host companies in their local area.




Hewett Road

Gapton Hall

Great Yarmouth

NR31 0NN


Duncan Nash


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Training provider


Apprenticeship standard

Aviation customer service operative

Level 2 (GCSE)

Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 30 Sep 2022