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Level 2 Customer Service Apprenticeship SIMMONDLEY MEDICAL PRACTICE

We are offering a great opportunity to join our small and friendly practice team at Simmondley Medical Practice. This will be a varied and interesting role where you will be fully supported to achieve a Level 2 Customer Service apprenticeship alongside your employment.

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Closing date: 01 Sep 2022

Apprenticeship summary

  • Annual wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Exact shifts and days are to be confirmed with employer however the role will not include weekend work.

    Total hours per week: 30

  • Expected duration

    12 Months

  • Possible start date

    02 Sep 2022

  • Date posted

    20 Jul 2022

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

  • Customer service practitioners are hugely influential in the delivery of a good customer experience and their satisfaction.
  • Show excellent customer (patient) service skills and behaviours as well as strong product and/or service knowledge.
  • Working with our reception team to assist patients and professionals either face-to-face or by phone, post, email, text and through social media/website.
  • Provide service in line with standards and regulatory requirements.
  • Use of internal clinical systems alongside Outlook, Word etc 
  • Supporting all staff including GPs and other clinicians, nurses, reception and administration.  
  • Dealing with customer conflict and challenge at times.


What training will the apprentice take and what qualification will the apprentice get at the end?

The apprenticeship will take a minimum of 12 months to complete and the training will be delivered in the workplace on a monthly basis. This apprenticeship standard is set at Level 2 and upon completion you will achieve a Level 2 Customer Service Practitioner. 

What is the expected career progression after this apprenticeship?

Completion of this apprenticeship will lead to eligibility to join the Institute of Customer Service as an Individual member at professional level. You may also choose to complete a higher customer service apprenticeship at Level 3.

There may be a role within the practice upon successful completion of this apprenticeship. 

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Presentation skills, Administrative skills, Team working, Non judgemental, Patience


GCSE or equivalent English (Grade 4/C) Desired
GCSE or equivalent Maths (Grade 4/C) Desired

About the employer

Simmondley Medical Practice is a small but busy NHS based practice with approximately 3700 registered patients. They are looking for an apprentice to train and develop with them.






SK13 6NN

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Training provider



Amber Thorpe

0161 909 5706

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Before you apply

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