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We are looking for a well organised and personable applicant to take up the reins of our reception service. You will be the professional and welcoming first point of contact with our business and others within the building. Your duties will bring you into contact with clients, customers, delivery people and other visitors.

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Closing date: 15 Aug 2022

Apprenticeship summary

  • Annual wage


  • Working week

    8.30am-5.00pm Monday to Friday

    Total hours per week: 37.5

  • Expected duration

    18 Months

  • Possible start date

    22 Aug 2022

  • Date posted

    18 Jul 2022

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

Your duties will include:

  • Handling mail in and out - scanning and passing tasks to production staff
  • Front of house meeting and greeting clients physically and on telephone
  • Dealing with the answer machine and passing messages to the correct people
  • Checking postage on the franking machine and topping up as necessary.


Onboarding new clients

  • Compiling engagement pack
  • Sending and retreiving information from the client
  • Contacting and opening files with Tax authorities and Companies House
  • Identifying client for Anti Money Laundering
  • Contacting clients to bring in records, storing records securely, confidentiality, returning records when work is complete and not losing and mixing records.  Compiling final accounts and mailshots for clients.


Company Secretarial Work

  • Appointing and removing directors and shareholders
  • Restructuring company share arrangements
  • Forming limited companies
  • Internal accounts for Dominic Hill Associates Limited.


Maintaining training records for staff.

Maintaining absence records for staff.

Maintaining website and social media.

What training will the apprentice take and what qualification will the apprentice get at the end?

You will be working full time for the business and will have 20% of your paid time in off the job learning.  You will be visited in the workplace by your tutor/assessor for one to one support and training.

Your apprenticeship will be completed with an End Point Assessment which will include:

  • A written test
  • A practical observation in the working environment
  • A project to look at an improvement for the business
  • A professional discussion
  • You may also have English and maths included in your programme.

What is the expected career progression after this apprenticeship?

We expect that the apprentice will wish to continue their career with Dominic Hill on completion of the apprenticeship.

Requirements and prospects

Desired skills and personal qualities

IT skills, Open and friendly, Professional, Organised and tidy, Smart appearance, Confident with numbers, Familiar with social media


GCSE or equivalent English Literature or Language and maths (Grade 4/C/Level 2 Functional Skills) Desired

Things to consider

We are based in an out of town centre location with parking but easily accessible from a bus route if you don't drive.

About the employer

We are a team of Chartered Accountants located in Eastbourne. To ensure that we keep up to date with the latest developments in the profession we have an ongoing staff training programme. By having this in place, we are able to provide our clients with a first class service which is responsive to changes in legislation. We are not part of an accountant franchise or a large corporation and we employ and train local people. Many of our clients come from the local economy and we specialise in wholesale businesses, restaurants, pubs, places of worship and charities.







BN22 8PW

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Training provider



Penny Shearer

030 300 39777

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Before you apply

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