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Logistics Apprenticeship Eurosprint Freight Services Limited

This is a fantastic opportunity to join an Employee-Owned Company providing Worldwide transport services by Road, Sea and Air. If you would enjoy daily interaction with customers, suppliers and HMRC, are organised and can multi-task, then we would like to hear from you.

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Closing date: 28 Aug 2022

Apprenticeship summary

  • Annual wage

    £9,482.00

  • Working week

    Monday to Friday 9am to 5pm / 1 hour lunch - unpaid

    Total hours per week: 35

  • Expected duration

    15 Months

  • Possible start date

    15 Sep 2022

  • Date posted

    18 Jul 2022

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000066200

  • Positions

    2 available

What will the apprentice be doing?

Key responsibilities and accountabilities are:

  • Create international documentation such as Import Declarations, Export Accompanied Documents (EAD) and Transit Documents (T1)
  • Accurately enter data regarding goods being imported or exported into generic or bespoke ICT systems
  • Negotiate Costs with suppliers and Overseas Agents
    Prepare customer quotations for shipments by Road, Sea and Air
  • Follow up on quotations demonstrating a strong commercial awareness
  • Deliver high standards of customer service both on the telephone and face to face and use various forms of media effectively where necessary
  • Demonstrate the use of both verbal and written communication that is appropriate to the business and social cultures of customers and their staff in the overseas countries with whom you trade

What training will the apprentice take and what qualification will the apprentice get at the end?

Level 2 Customer Service Practitioner apprenticeship standard, which includes:

Level 1/2 Functional Skills in maths and English (if required)
End-Point Assessment (EPA)

This apprenticeship training will be delivered in the workplace. You will have a dedicated assessor who will provide guidance and monitor progress throughout. You will have access to an online portfolio to allow you to monitor your progress and log work completed

The role of a customer service practitioner is to deliver high quality products and services to the customers of their organisation. Your core responsibility will be to provide a high-quality service to customers which will be delivered from the workplace, digitally, or through going out into the customer’s own locality.  These may be one-off or routine contacts and include dealing with orders, payments, offering advice, guidance and support, meet-and-greet, sales, fixing problems, after care, service recovery or gaining insight through measuring customer satisfaction. You may be the first point of contact and work in any sector or organisation type.

Your actions will influence the customer experience and their satisfaction with your organisation. You will demonstrate excellent customer service skills and behaviours as well as product and/or service knowledge when delivering to your customers.  You provide service in line with the organisation’s customer service standards and strategy and within appropriate regulatory requirements.   Your customer interactions may cover a wide range of situations and can include face-to-face, telephone, post, email, text and social media.

What is the expected career progression after this apprenticeship?

This is an entry-level role which provides the foundation knowledge skills & experience for progression into a number of career paths within the organisation
 You will be a part of a strong team of performance driven colleagues

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Number skills, Analytical skills, Logical, Team working, Creative, Initiative, Non judgemental, Patience, Enthusiasm, Punctual

Qualifications

GCSE or equivalent Maths and English (Grade D/3 or above) Essential

Things to consider

Please note you may be asked to complete suitability assessments as part of the recruitment process. Once you have submitted your application, you will be contacted to discuss your application and arrange a telephone interview if you meet our initial shortlisting criteria. Your application may be shared with training providers and employers

About the employer

Eurosprint Freight Services Ltd is a global freight service, not only providing logistic solutions by road, but also by sea and air. This ever-expanding business focuses on providing a customer service to ensure they are a freight service you can depend on.

Employer

Eurosprint Freight Services Limited

Address

Unit 4, The Courtyard

Roman Way, Coleshill

Birmingham

B46 1HQ

Contact

Georgia Marlow

georgia.marlow@apprentice-employment.co.uk

07540716312

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Training

Training provider

CAPITA PLC

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Before you apply

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