Logistics Apprenticeship Eurosprint Freight Services Limited
This is a fantastic opportunity to join an Employee-Owned Company providing Worldwide transport services by Road, Sea and Air. If you would enjoy daily interaction with customers, suppliers and HMRC, are organised and can multi-task, then we would like to hear from you.
Closing date: 28 Aug 2022
Total hours per week: 35
Possible start date
15 Sep 2022
18 Jul 2022
Level 2 (GCSE)
What will the apprentice be doing?
Key responsibilities and accountabilities are:
- Create international documentation such as Import Declarations, Export Accompanied Documents (EAD) and Transit Documents (T1)
- Accurately enter data regarding goods being imported or exported into generic or bespoke ICT systems
- Negotiate Costs with suppliers and Overseas Agents
Prepare customer quotations for shipments by Road, Sea and Air
- Follow up on quotations demonstrating a strong commercial awareness
- Deliver high standards of customer service both on the telephone and face to face and use various forms of media effectively where necessary
- Demonstrate the use of both verbal and written communication that is appropriate to the business and social cultures of customers and their staff in the overseas countries with whom you trade
What training will the apprentice take and what qualification will the apprentice get at the end?
Level 2 Customer Service Practitioner apprenticeship standard, which includes:
Level 1/2 Functional Skills in maths and English (if required)
End-Point Assessment (EPA)
This apprenticeship training will be delivered in the workplace. You will have a dedicated assessor who will provide guidance and monitor progress throughout. You will have access to an online portfolio to allow you to monitor your progress and log work completed
The role of a customer service practitioner is to deliver high quality products and services to the customers of their organisation. Your core responsibility will be to provide a high-quality service to customers which will be delivered from the workplace, digitally, or through going out into the customer’s own locality. These may be one-off or routine contacts and include dealing with orders, payments, offering advice, guidance and support, meet-and-greet, sales, fixing problems, after care, service recovery or gaining insight through measuring customer satisfaction. You may be the first point of contact and work in any sector or organisation type.
Your actions will influence the customer experience and their satisfaction with your organisation. You will demonstrate excellent customer service skills and behaviours as well as product and/or service knowledge when delivering to your customers. You provide service in line with the organisation’s customer service standards and strategy and within appropriate regulatory requirements. Your customer interactions may cover a wide range of situations and can include face-to-face, telephone, post, email, text and social media.
What is the expected career progression after this apprenticeship?
This is an entry-level role which provides the foundation knowledge skills & experience for progression into a number of career paths within the organisation
You will be a part of a strong team of performance driven colleagues
Requirements and prospects
Desired skills and personal qualities
Things to consider
About the employer
Customer service practitioner
Level 2 (GCSE)
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