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Service Advisor Apprentice - Motor Trade HW Martin (Plant) Ltd

This is an exciting opportunity to join an industry leading organisation. From our extensive high-quality workshop facilities, we provide maintenance solutions to the fleet of nearly 1000 vehicles and equipment whilst also servicing the DAF network as a parts and service agent, we also have a long-standing list of commercial customers.

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Closing date: 11 Nov 2022

Apprenticeship summary

  • Annual wage

    £11,440.00

  • Working week

    Monday - Friday 8.30am - 5.00pm

    Total hours per week: 37.5

  • Expected duration

    15 Months

  • Possible start date

    14 Nov 2022

  • Date posted

    18 Jul 2022

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000065963

  • Positions

    1 available

What will the apprentice be doing?

  •  Answering telephone calls and responding to emails
  • Responding to enquiries to maintain excellent customer service
  • Resolve customer issues in a timely manner
  • Contact customers with updates on their vehicle service schedules and outcomes
  • Liaise with workshop facilities to ensure customer expectations are met
  • Data entry as requested by senior team members
  • Learn about our products and services.

What training will the apprentice take and what qualification will the apprentice get at the end?

An apprenticeship allows you to earn a wage, gain valuable work experience and industry specific competence. You will be expected to work towards the Customer Service Specialist Level 3 Apprenticeship Standard, with support from your employer and the Chesterfield College Group.

As part of your apprenticeship, and dependent on your prior attainment, you may be required to complete maths and English Functional Skills which is an integral part of your apprenticeship. Upon successful completion you will be awarded additional certificates of recognition for these qualifications.

What is the expected career progression after this apprenticeship?

Genuine opportunity to secure a full time permanent position upon successful completion with progression within the HW Martin Group of companies.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Analytical skills, Logical, Team working, Initiative, Non judgemental

Qualifications

GCSE or equivalent English (Grade 4/C or above) Essential
GCSE or equivalent Maths (Grade 4/C or above) Essential

Things to consider

You will require a reliable mode of transport as there are no public transport links to the workplace. HW Martin hold regular pay reviews linked to competence.

About the employer

Successfully delivering specialist public and private works contracts for 40 years. A trained and certificated workforce of over 1,000 delivers works and support services from design, through to build and onward maintenance for the transport and waste recycling infrastructure of the UK. With 16 substantial operations centres from Devon to Durham and from Kent to North Lanarkshire and from our head office facility in Derbyshire, we provide a truly national coverage.

Employer

HW Martin (Plant) Ltd

Address

Fordbridge Lane

Blackwell

Alfreton

DE55 5JY

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Training

Training provider

TRAINING SERVICES 2000 LTD

Contact

Olivia Roberts

Robertso@chesterfield.ac.uk

01246 500500

Apprenticeship standard

Customer service specialist

Level 3 (A level)

Before you apply

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