Service Advisor Apprentice - Motor Trade HW Martin (Plant) Ltd
This is an exciting opportunity to join an industry leading organisation. From our extensive high-quality workshop facilities, we provide maintenance solutions to the fleet of nearly 1000 vehicles and equipment whilst also servicing the DAF network as a parts and service agent, we also have a long-standing list of commercial customers.
Closing date: 11 Nov 2022
Total hours per week: 37.5
Possible start date
14 Nov 2022
18 Jul 2022
Level 3 (A level)
What will the apprentice be doing?
- Answering telephone calls and responding to emails
- Responding to enquiries to maintain excellent customer service
- Resolve customer issues in a timely manner
- Contact customers with updates on their vehicle service schedules and outcomes
- Liaise with workshop facilities to ensure customer expectations are met
- Data entry as requested by senior team members
- Learn about our products and services.
What training will the apprentice take and what qualification will the apprentice get at the end?
An apprenticeship allows you to earn a wage, gain valuable work experience and industry specific competence. You will be expected to work towards the Customer Service Specialist Level 3 Apprenticeship Standard, with support from your employer and the Chesterfield College Group.
As part of your apprenticeship, and dependent on your prior attainment, you may be required to complete maths and English Functional Skills which is an integral part of your apprenticeship. Upon successful completion you will be awarded additional certificates of recognition for these qualifications.
What is the expected career progression after this apprenticeship?
Genuine opportunity to secure a full time permanent position upon successful completion with progression within the HW Martin Group of companies.
Requirements and prospects
Desired skills and personal qualities
GCSE or equivalent Maths (Grade 4/C or above) Essential
Things to consider
About the employer
TRAINING SERVICES 2000 LTD
Customer service specialist
Level 3 (A level)
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