Customer Service Order Processing Administrator Apprentice GALLAGHER SECURITY EUROPE LIMITED
To support in the processing of UK and European customer orders and quotations in a timely manner and ensure all customers’ requests are fulfilled. Learn about and understand the product in which Gallagher sells and be involved in team objectives and process improvement projects.
Closing date: 29 Aug 2022
Apprenticeship summary
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Annual wage
£14,500.00
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Working week
Mon – Thurs 8.30am – 5pm Fri – 8.30am – 4pm (30 mins unpaid lunch break each day)
Total hours per week: 39
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Expected duration
19 Months
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Possible start date
05 Sep 2022
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Date posted
15 Jul 2022
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Apprenticeship level
Advanced
Level 3 (A level) -
Reference number
VAC1000065864
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Positions
1 available
What will the apprentice be doing?
Provide customer support:
Liaise with internal and external customers in a timely, efficient and friendly manner.
- Order Processing:
- Execute the day-to-day order processing primarily for the UK/Euro Security sales divisions.
- Accurate preparation of shipping and export documentation if/where required.
- Ensure that Distributor forecasts are processed in a timely and accurate manner.
- Organise and plan workloads to ensure all order management dispatch deadlines are met.
Team Performance:
- Assist Operations team members to maximise group delivery performance to our customers at the lowest possible cost.
- Provide a timely and acceptable response to any requests for support that are made by the Operations Manager.
- Focus on Continuous improvement and making current processes better.
- Demonstrate the ability to work independently and as a member of a team.
- Effectively communicate with GGLSOM and Gallagher Europe Distribution Team.
What training will the apprentice take and what qualification will the apprentice get at the end?
- Customer Service Specialist Level 3 Standard
- End Point Assessment
What is the expected career progression after this apprenticeship?
- Business will continue to grow and we are always looking for team members to grow and develop in their roles and career at Gallagher
Requirements and prospects
Desired skills and personal qualities
Qualifications
GCSE or equivalent Maths (Grade 4 - 9 /A - C) Essential
Things to consider
About the employer
Employer
GALLAGHER SECURITY EUROPE LIMITED
Address
TOURNAMENT FIELDS
AGINCOURT ROAD
WARWICK
CV34 6XZ
Training
Training provider
INTEC BUSINESS COLLEGES LIMITED
Contact
Tracey Chaplin
tracey.chaplin@intecbusinesscolleges.co.uk
+447580997408
Apprenticeship standard
Customer service specialist
Level 3 (A level)
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