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Customer Service Apprentice THE APPRENTICESHIP WORKS LTD

This is the perfect opportunity if you are looking to start a career in Customer Service, in a lively and busy School Office. The knowledge, skills and behaviours you will learn can be applied to many other sectors. You will play an integral part of a highly supportive School Administrative team. No two days are the same,

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Closing date: 13 Sep 2022

Apprenticeship summary

  • Annual wage


    Please note that your annual salary will be calculated on 30 hrs pw over 39 term weeks of the year split pro rata over 12 therefore you will be paid a fixed monthly amount each month.

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday-Friday 9am – 3.45pm (45 minutes unpaid lunch)

    Total hours per week: 30

  • Expected duration

    18 Months

  • Possible start date

    14 Sep 2022

  • Date posted

    14 Jul 2022

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

  •          Greeting clients face-to-face
  •          Answering the phone and taking messages
  •          Responding to social media and email enquiries
  •          Helping with diary management
  •          Receiving deliveries.

What training will the apprentice take and what qualification will the apprentice get at the end?

Customer Service Level 3

Blended learning with 1-2-1 meetings with your trainer
This is work based learning therefore no day release
The responsibilities of the role are to support and engage with different parts of the organisation and interact with internal or external customers. With a focus on adding value, the role of Customer Service  contributes to the efficiency of an organisation, through support of functional areas, working across teams and resolving issues as requested. The flexibility and responsiveness required allows the apprentice to develop a wide range of skills.

What is the expected career progression after this apprenticeship?

Upon successful completion of the apprenticeship, there may be the possibility of a full-time permanent position.  This is at the discretion of the employer.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Logical, Team working, Organised and adaptable, Positive attitude, Trustworthy


GCSE or equivalent English (Grade A*-C/9-4 or equivalent) Desired
GCSE or equivalent Maths (Grade A*-C/9-4 or equivalent) Desired

Things to consider

As a Customer Service Apprentice, you will be the first person that our clients engage with, and your goal will be to provide a first-class experience through exceptional service.

About the employer

THE APPRENTICESHIP WORKS LTD is acting as an Apprentice Training Agency (ATA) and will engage you for the duration of the Apprenticeship and pay your salary. You should be aware that the company/business named in this vacancy is a host employer and you will not be employed by them.




St Margaret’s C of E Primary School

School Road




Bev Morris

0121 544 6455

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Training provider


Apprenticeship standard

Customer service specialist

Level 3 (A level)

Before you apply

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