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Client Contact Administration Apprentice CSW GROUP LIMITED

To provide a welcoming and positive response to individuals making contact with CSW Group. To make contact with those we are supporting, parents/carers and others to collect information required to deliver our responsibilities under various contracts. To develop strong working relationships with colleagues and to offer best levels of support.

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Closing date: 26 Aug 2022

Apprenticeship summary

  • Annual wage


    Possible pay increase after probationary period - to be discussed at interview.

  • Working week

    Monday - Friday - 10.00 - 18.00. There will a requirement to work shorter shifts Saturdays through November with total working hours adjusted (or paid as additional time) as necessary - to be confirmed/discussed at interview.

    Total hours per week: 37.0

  • Expected duration

    18 Months

  • Possible start date

    30 Aug 2022

  • Date posted

    14 Jul 2022

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    2 available

What will the apprentice be doing?

Main responsibility, for delivering excellent customer service to those contacting CSW Group

  • To build effective relationships with customers and others contacting CSW
  • Where possible provide information that meets the individuals needs
  • To transfer calls to colleagues as appropriate
  • To book appointments with colleagues where more in-depth help is needed
  • To signpost individuals to relevant services outside of CSW Group when necessary
  • To contact those we are supporting, their parents/carers or others to collect intended destinations, outcome, destination and other data as required
  • To accurately record information on relevant databases
  • To record all contacts with those we are supporting, parents/carers, partners and employers in a timely manner with good levels of detail
  • To effectively manage workload, including all administrative requirements
  • To support colleagues to undertake their roles with CSW Group and ask for help when needed
  • To negotiate and review with your line manager personal objectives, outcomes and training needs within the staff performance indictors and priorities
  • To be aware of the principles of data protection legislation and current company codes of practice
  • Takes responsibility for own continuous professional development and maintains CPD portfolio to be reviewed as part of company appraisal process

What training will the apprentice take and what qualification will the apprentice get at the end?

  • Full Business Adminstrator Standard Level 3
  • Functional Skills support (maths/English) - if required
  • Training is mainly delivered online with remote training every two or three weeks and this is supported by regular site visits to complete workplace training and development
  • Employer will allocate dedicated training time to support Off The Job (OJT) training as part of qualification requirements

What is the expected career progression after this apprenticeship?

Possibility of future progression/employment opportunities upon successful completion of Level 3 qualification.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Administrative skills, Logical, Team working, Initiative, Non judgemental


GCSE or equivalent English (Grade A*/9 - C/4) Desired
GCSE or equivalent Mathematics (Grade A*/9 - C/4) Desired

About the employer

CSW Group are people developers who strive to build better futures for our customers. We are a not-for-profit social enterprise who inspire, develop and support people, communities & organizations to make positive change through sustainable high quality services.




Poseidon House Neptune Park



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Training provider



Trevor Barnes

07836 536590

Apprenticeship standard

Business administrator

Level 3 (A level)

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