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OmniFM is looking for a proactive individual to join their growing team. The successful candidate will be undertaking a level 3 Learning and Development Practitioner course and will be responsible for ensuring that room attendants, porters, public area cleaners and supervisors are adequately trained on the job to the standard required.

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Closing date: 01 Jan 2023

Apprenticeship summary

  • Annual wage


  • Working week

    Variable hours of work, usually shift work. 5 out of 7 days depending on business needs. Flexibility required to work alternative/additional hours as required, work on weekends and bank holidays.

    Total hours per week: 40

  • Expected duration

    18 Months

  • Possible start date

    02 Jan 2023

  • Date posted

    14 Jul 2022

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

  • Train each room attendant, porter, public area cleaner, supervisor and any other relevant housekeeping staff member so that they are proficient enough to perform the key tasks and duties required
  • Ensure some of the key tasks include kettle descaling, shower heads descaling, mattress turning and soft furnishings cleaning
  • Carry out refresher training and monitor and record trainees’ aptitude to ensure that they are delivering the expected standards in the time allocated
  • Run the department in the Head Housekeeper’s absence
  • Check the grooming standards before the start of the shift
  • Liaise with HR regarding any relevant issues concerning staff
  • Ensure all staff are trained on and fully conversant with all areas of Health & Safety and required training paperwork is completed and signed
  • Ensure all staff are trained on and adhere to lost property procedures
  • Ensure employees are re-trained when required
  • Monitor and review the progress of trainees through questionnaires and discussions with supervisors
  • Assist with ensuring staff have all the necessary equipment needed to perform their duties
  • Assist with ensuring all electrical equipment is in good working order and is checked regularly
  • Attend daily operations meetings and any other meetings as required
  • Complete weekly audits with the Area Manager, where appropriate and action issues
  • Make an action plan after the Executive Housekeeper and Area
  • Manager weekly inspection, taking as a starting point the checklist given after the spot checks
  • Check and manage productivity
  • Assist the Executive Head Housekeeper in ensuring the housekeeping department’s daily operations are planned and run in a smooth manner of the highest standards
  • Attend meetings in the Head of Department’s absence
  • Identify training and development needs within the department through own observation and communication with the Head of Department

What training will the apprentice take and what qualification will the apprentice get at the end?

Our Level 3 Learning and Development Practitioner qualification is designed to provide learners with the knowledge, skills and behaviours to perform as effectively in their specific field whether it be technical, vocational or behavioural. It also provides the learner the opportunity to progress into specific areas of learning and development such as; learning design, e-learning, or digital/blended learning, if they desire to.

The entry requirement for this apprenticeship will be decided by each employer, but may typically be five GCSEs at Grade C or higher. The training will be delivered either online via Teams or in person at our learning centre by our industry experts enabling the learner to work towards a Level 3 Learning and Development Practitioner qualification.

What is the expected career progression after this apprenticeship?

This qualification will prepare you for employment as a Learning and Development Practitioner. Upon completion of this apprenticeship, you may consider higher apprenticeships or additional professional qualifications and training.

Requirements and prospects

Desired skills and personal qualities

Communication skills, Initiative, Confidence, Self-Motivation, Proactive


GCSE or equivalent English (Grade C/4) Essential
GCSE or equivalent Maths (Grade C/4) Essential

About the employer

A leading world class provider of bespoke outsourced services to the world’s most prestigious global hospitality brands. The company is built on four simple principles: value, quality, reliability and transparency. With each division run by experienced and passionate professionals, their team is wholly committed to continued excellence and high-quality service offerings from day one onwards.




225 Edgeware road


W2 1JU

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Training provider


Apprenticeship standard

Learning and development practitioner

Level 3 (A level)

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