This is an exciting opportunity within a very busy doctor’s surgery for an apprentice to learn all aspects of the surgery’s Administration & Reception duties. Offer general assistance to the practice team, project a positive and friendly image to patients and other visitors, either in person or via the telephone, working towards a L3 qualification.
Closing date: 15 Aug 2022
Total hours per week: 37.5
Possible start date
05 Sep 2022
14 Jul 2022
Level 3 (A level)
What will the apprentice be doing?
The purpose of the role is to:
Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
Receive, assist, and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
Undertake a variety of administrative duties to assist in the smooth running of the practice including the provision of secretarial and clerical support to clinical staff and other members of the practice team.
Facilitate effective communication between patients, members of the primary health care team, secondary care, and other associated healthcare agencies.
Duties and responsibilities:
The duties and responsibilities to be undertaken by members of the practice administration team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the senior receptionist/practice manager, dependent on current and evolving practice workload and staffing levels:
Maintaining security in accordance with Practice protocols, when necessary.
Maintaining and monitoring the practice appointments system.
Processing personal and telephone requests for appointments, visits, and telephone consultations and ensuring callers are directed to the appropriate healthcare professional.
Processing and distributing incoming (and outgoing) mail.
Taking messages and passing on information.
Filing and retrieving paperwork.
Processing repeat prescriptions in accordance with practice guidelines.
Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures.
Initiating contact with and responding to requests from patients, other team member, and associated healthcare agencies and providers.
Clearing and re-stock consulting rooms as required.
Providing clerical assistance to practice staff as required from time to time, including word/data processing, filing, photocopying, and scanning.
Ordering, re-ordering, and monitoring of stationery and other supplies.
Dealing with clinical waste collection companies.
Provision of refreshments for staff and visitors as required, loading and emptying the dishwasher, and keeping the kitchen area clean and tidy
Keeping the reception area, noticeboards, and leaflet dispensers tidy and free from obstructions and clutter
In the course of seeking treatment, patients entrust us with or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.
In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff, and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.
Information relating to patients, carers, colleagues, other healthcare workers, or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.
This list is not exhaustive, and you will be expected to perform different tasks as necessitated by the business manager which is relevant to your role within the company to meet the overall business needs. The role will evolve as time and duties progress.
What training will the apprentice take and what qualification will the apprentice get at the end?
As a Business Administration Apprentice, you will complete the following qualifications as part of your apprenticeship:
Level 3 Business Administrator Standard Apprenticeship.
Level 2 Functional Skills in maths and English if not already achieved
You will also develop the skills, knowledge and behaviours required to work within an office environment.
This apprenticeship is delivered in the workplace and 20% of your working time will be dedicated towards training and learning new skills. You will be allocated a tutor who will provide you with personal support and assessment at pre-arranged times.
Assessment is through a variety of methods including observations in the workplace, witness testimonies, product evidence and professional discussions. All evidence will be logged to your electronic portfolio.
What is the expected career progression after this apprenticeship?
Great potential to progress into a permanent position within the surgery for the right candidate.
Requirements and prospects
Desired skills and personal qualities
GCSE or equivalent Maths (Grade C/4) Essential
Things to consider
About the employer
C.M.S. VOCATIONAL TRAINING LIMITED
Level 3 (A level)
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