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Apprentice Administrative Assistant based at St. Michaels School, Rowley Regis Sandwell Metropolitan Borough Council

Starting in September 2022, this is a great opportunity to work for St. Michaels C of E High School where you will be part of a busy team, liaising with parents, students and various other agencies, whilst undertaking a variety of customer service and administrative based duties. PREVIOUS APPLICANTS NEED NOT APPLY

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Closing date: today

Apprenticeship summary

  • Annual wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday to Thursday between the hours of 8am and 4pm and 8am to 3.30pm on a Friday – 37 hours per week

    Total hours per week: 37.0

  • Expected duration

    12 Months

  • Possible start date

    26 Sep 2022

  • Date posted

    13 Jul 2022

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

  • Supporting the reprographics department with photocopying, laminating, distribution of documents and responding to staff emails to prioritise workload
  • Provide office support to a busy administrative department
  • Support the reception services by dealing with telephone enquiries to the school and greeting visitors, following the appropriate safeguarding procedure
  • Be flexible to undertake a public facing role when working on the Reception Desk (on a rota basis)
  • Undertake word processing to produce letters and reports
  • Answering the telephone, dealing and directing enquiries as appropriate
  • Maintenance of locker rental records
  • Maintenance of well-organised files and records
  • General word processing and SIMS /FMS IT tasks
  • In-put and record data on an in-house database, prepare reports from databases as directed
  • Attend meetings as and when required
  • Undertake relevant and appropriate training related to the role as part of your personal development
  • To undertake tasks keeping Data Protection and Safeguarding in mind at all times
  • Other tasks that may be reasonably requested by the Head Teacher

What training will the apprentice take and what qualification will the apprentice get at the end?

At the end you will gain a Level 2 Customer Service Practitioner Qualification. This will include any IT Functional Skills as appropriate. The apprenticeship training will be delivered in the workplace, as you will receive visits from a college assessor. The apprenticeship will also include a proportion of 20% Off The Job Training and a robust programme of Mandatory Apprentice Training provided by Sandwell Council to include Workplace Professionalism and Equality & Diversity

What is the expected career progression after this apprenticeship?

This apprenticeship is a fixed term contract.  However the skills, knowledge and experience gained in this apprenticeship will allow you to gain future opportunities in the sector

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Presentation skills, Administrative skills, Number skills, Analytical skills, Logical, Team working, Creative, Initiative, Non judgemental, Patience, Physical fitness, Safeguarding, Data protection, Professional image


GCSE or equivalent English Language (Grade C / 4 or above) Essential
GCSE or equivalent Maths (Grade C / 4 or above) Essential
Other Literacy Functional Skills (Grade Level 2) Essential
Other Numeracy Functional Skills (Grade Level 2) Essential

Things to consider

Proof of Qualification Certificates will be required. You will need to have a mature a professional approach and have a due regard for Safeguarding and Child Protection, therefore you will be required to undertake an Enhanced DBS check, prior to commencing in the post

About the employer

Sandwell is situated in the heart of the Black Country. In 2020 we were placed in the Top 100 employers nationally for apprentices, making Sandwell a great place to undertake an apprenticeship! Our apprenticeship team Think Sandwell advertise opportunities both in the council and with external employers.


Sandwell Metropolitan Borough Council


Curral Road

B65 9AN


Elle Walker

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Training provider


Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

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