Coronavirus (COVID-19): to find out how we can support you with your apprenticeship including if you have been affected by redundancy, read our updated information.

Business Administration Apprentice Fridge Spares Wholesale Limited

We are looking to recruit an Operations Team Member to join our small dedicated Just One Call Team based in Bristol. Working in our friendly, hardworking and established team, we are looking for a person who will be our customers’ first point of contact.

Sign in to apply

Closing date: 18 Aug 2022

Apprenticeship summary

  • Annual wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Shifts TBC.

    Total hours per week: 37.5

  • Expected duration

    24 Months

  • Possible start date

    05 Sep 2022

  • Date posted

    29 Jul 2022

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    2 available

What will the apprentice be doing?

As our customers first point of contact, you will need an excellent telephone manner, the ability to quickly build rapport with our customers and able to prioritise your work to meet the customer needs is essential. Having a common sense and flexible approach to work you will be able to manage your workload, ensure the database is accurately updated and be able to work on several different contracts as the need arises.

The main duties of the role include:

  • To answer telephone enquiries and requests from internal and external contacts in a professional and polite manner.
  • To identify parts required from the information given by the engineer and source from the most competitive supplier.
  • Ensure the database is updated in a timely manner, with accurate notes whilst taking the call before processing the order.
  • Raise quotations as requested at the most competitive price from preferred suppliers.
  • To assist with completing the pricing, part numbering and sourcing of parts as necessary to fulfil customer orders.

The successful candidate will be required to participate in the Company Out of Hours Standby Service on a rostered basis, which includes cover over Bank and Statutory Days Holiday.

What training will the apprentice take and what qualification will the apprentice get at the end?

Level 3 Business Administrator apprenticeship standard, which includes:

·         Level 2 Functional Skills in Maths and English (if required)

·         End-Point Assessment (EPA)

·         Underpinning skills, knowledge and behaviours


The training provider for this Apprenticeship will be City of Bristol College who will support you in working towards achieving your qualification.

What is the expected career progression after this apprenticeship?

Full time permanent employment.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Number skills, Analytical skills, Logical, Team working, Creative, Initiative, Patience, Confidence


GCSE or equivalent English & Maths (Grade 4 / C) Essential

Things to consider

Work uniform and personal protective equipment is provided. • Up to 33 days holiday including Bank Holidays (with service) • Employee Rewards with the ability to gain ‘quirky perks’ e.g. late starts, early finish, long lunch, coffee and /or lunch on us. • Employee Assistance Programme – includes fitness classes, podcasts, advice toolkits and confidential counselling service. • Retail Discount Scheme across many major high street stores, hospitality venues, holidays and days out etc. • Cycle to Work Scheme • Career opportunities are available throughout the business – across our 27 branches within the UK and Ireland. • Training and Development investment for employees to enjoy including on the job training, apprenticeships, and self-development courses • Auto Enrolment Pension Scheme • Life Assurance

About the employer

FSW Ltd is one of the UK’s leading refrigeration and air conditioning wholesalers. Having celebrated our 50 year anniversary in 2015, we have 27 sites throughout the UK and Ireland and are continuing to grow. Just One Call is part of FSW – The Service Support Specialist • Reduces costs of parts and administration costs • Specialist spare parts provider for the retail sector • Comprehensive one stop shop • Specialised 24/7 emergency service for none trading assets • Unique logistical solutions for delivery • Auto POD for core stock items. On line stock portal gives unrivalled 24/7 service


Fridge Spares Wholesale Limited


Unit 102, Farendell Road



BS16 7FF

You must have JavaScript enabled to view a map of the location


Training provider



Apprenticeship Team


Apprenticeship standard

Business administrator

Level 3 (A level)

Before you apply

Before you apply for an apprenticeship you must first create an account. If you already have an account you'll need to sign in.