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Business Administration Apprentice HEATON ROAD SURGERY

Heaton Road Surgery are looking for a medical receptionist apprentice. Do you have what it takes to work in a busy medical environment? Would you like to earn £13,000? Don't miss out on this fantastic opportunity. Apply Now!

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Closing date: 15 Aug 2022

Apprenticeship summary

  • Annual wage


  • Working week

    Monday - Friday, 8am - 5pm

    Total hours per week: 40

  • Expected duration

    16 Months

  • Possible start date

    16 Aug 2022

  • Date posted

    12 Jul 2022

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

Main responsibilities:

  • Greet patients and book then into the computer system on arrival.
  • Direct patients to waiting rooms.
  • Notify patients when clinics are running late.
  • Answer telephone & deal with all enquiries as they arise.
  • Make appointments for the Team.
  • Deal with enquiries for Health Professionals and other agencies as requested in an efficient manner.
  • Completion of forms as requested.
  • Extract notes and patients' summaries from computer.
  • Register all new patients following the practice protocol.
  • Explain the NHS system & practice system to patients.
  • Opening the mail, ensuring mail is in doctors duckets daily.
  • To bring to the attention of the Practice Managers all complaints, comments and suggestions
  • To report on any adverse/untoward incidents.
  • To complete the accident book and record incidents when required.
  • Dealing with emergency calls, telephoning for ambulances, taking requests for urgent house calls and notifying the doctor immediately.
  • Attend to patients when an emergency arises in practice & notify Doctor/Nurse immediately.
  • Prepare room in readiness for Clinics.
  • Liaise with patients regarding appointments
  • To work early morning/late afternoon/evening rotas.

Practice development

  • Participate in Practice Development Team Building and action plans.
  • Attend courses as agreed with The Practice Managers.
  • To comply & keep up to date with the Caldicott guidelines.
  • To comply & keep up to date with the Data Protection Act.
  • Contribute to Practice Newsletter.
  • To identify own training needs.
  • To undertake training, including statutory and mandatory training and to meet personal development needs.
  • Co-operate/participate with research within the practice

What training will the apprentice take and what qualification will the apprentice get at the end?

  • Customer Service Practioner level 2 Apprenticeship Standard
  • In house training from the employer
  • Functional Skills maths and English training, if applicable

What is the expected career progression after this apprenticeship?

  • Progression within the practice once apprenticeship has been completed

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Logical, Team working, Initiative, Patience


GCSE or equivalent Maths and English (Grade C/4) Desired

About the employer

Heaton Road Surgery are a well known medical practice based in Newcastle upon Tyne







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Training provider



Jack Skiggs

07526 012423

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

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