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Business administrator Apprenticeship White Medical Group

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 30 Oct 2022

Apprenticeship summary

  • Annual wage

    £11,544.00

  • Working week

    37 Hours. Monday to Friday. Flexible shift system to cover Practice opening hours (08:00am to 18:30pm).

    Total hours per week: 37.00

  • Expected duration

    15 Weeks

  • Possible start date

    31 Oct 2022

  • Date posted

    11 Jul 2022

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000064454

  • Positions

    1 available

What will the apprentice be doing?

1.
Answer
the telephone promptly and action incoming calls as appropriate.


2.
Ensure
familiarity with all appointment systems.


3.
Book
appointments for surgeries and clinics as required.


4.
Ensure
patients without appointments but needing an urgent consultation are seen in an
efficient manner.


5.
Ensure
Doctor and Nurse clinics run efficiently.


6.
Record
requests for home visits as per Practice guidelines.


7.
Ensure
requests for urgent visits are passed immediately to the doctor with relevant details.


8.
Ensure
messages are recorded and passed on correctly.


9.
Collect
fees as appropriate.


10. Arrange ambulance transportation as
appropriate.


11. Ensure waiting areas and reception are
kept tidy.


12. Ensure medical records are extracted for
clinical staff as necessary.


...

What training will the apprentice take and what qualification will the apprentice get at the end?

· Maths and English to Level 2 required, if not already achieved business admin level 3 apprenticeship. · Ongoing assessment by the employer and provider – for example meetings with apprentice, employer and learning provider, observations of workplace, gathering evidence · Knowledge, Skills and Behaviour in relation to: customer service principles and practices, planning, regulation, responsibility and IT, business principles, customer communication and health and safety. Undertake a self-assessment in the last month of their apprenticeship to enable them to see whether they are confident that they have taken on board all aspects of the occupation. This self-assessment must be submitted to the independent end point assessor as a source of evidence to prepare for independent End Point Assessment which will include multiple choice assessment; showcase portfolio of learning and interview; presentation of a project

What is the expected career progression after this apprenticeship?

Future prospects and progression to be confirmed..

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Presentation skills, Team working, Initiative

Qualifications

GCSE or equivalent Maths (Grade 4/C) Essential
GCSE or equivalent English (Grade 4/C) Essential

Things to consider

37 Hours. Monday to Friday. Flexible shift system to cover Practice opening hours (08:00am to 18:30pm). 20 days plus 8 days bank holiday (pro rata).

About the employer

White Medical Group is a modern medical practice a general partnership, with well trained and motivated staff, working to ahigh standard of care for all our patients. We offer a personal and friendly service, and encourage patients to take an active interest in their healthcare. We manage your illnesses and help keep you fit by offering a range of preventive services..

Employer

White Medical Group

Address

Meadowfield Industrial Estate

Ponteland

NE209SD

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Training

Training provider

GATESHEAD COUNCIL

Apprenticeship standard

Business administrator

Level 3 (A level)


Employer's Application Instructions

To apply, you must register with GetMyFirstJob and then follow the instructions to complete your application.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 30 Oct 2022