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Medical Receptionist Apprentice TONBRIDGE MEDICAL GROUP

This vacancy is to join other health care professionals who deliver vital services to patients. You will need to demonstrate a professional impression of yourself and the Practice by delivering customer service to patients and customers. If you want to start a rewarding career, then this job is for you!

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Closing date: 28 Aug 2022

Apprenticeship summary

  • Annual wage


  • Working week

    Mon-Fri 37.50 8.30-5pm

    Total hours per week: 37.5

  • Expected duration

    13 Months

  • Possible start date

    29 Aug 2022

  • Date posted

    08 Jul 2022

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

 Duties include.

·        Managing patient requests in person, on the phone and via written communication

·        Booking, amending, rescheduling, and cancelling patient appointments

·        Distributing prescriptions

·        Action patient care follow- up arrangements as per clinicians’ instructions

·        Advising patients of chargeable services and processing payments

·        Providing patients with information about the Practice Services

·        General housekeeping of reception and waiting areas

·        Arranging transport and home visits

·        Managing medical records recording patient contracts, attaching correspondence electronically and in hard copy and filing in correct order.

·        Maintaining and updating the practice patient database.

·        Ensuring confidentiality and data protection is always observed.

What training will the apprentice take and what qualification will the apprentice get at the end?

Customer Service Practitioner Level 2

Functional Skills (if needed)

Full training will be provided by the GP Practice, with the support of the training provider.

20% of the apprentice’s working week has to be allocated to off the Job training.

What is the expected career progression after this apprenticeship?

Having gained a year’s worth of work experience and a qualification as a Customer Service Practitioner, you would be able to work as a Receptionist in the Primary Care sector or in another similar setting.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Presentation skills, Administrative skills, Number skills, Analytical skills, Logical, Team working


GCSE or equivalent Maths & English (Grade 4 or above) Desired

About the employer

This is a busy GP Practice serving the local community. Providing healthcare and preventative treatments. Ensuring each patient individual needs and experience are our first consideration and at the heart of everything that we do.







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Training provider



Lilly Oliver-Jones


Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

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