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Administrator Apprentice CLARKE & SON LLP

This is an important role to help with the smooth running of administrative work supporting fee earners. The role is split between administration work and reception cover so the candidate will be interacting with clients and contacts so first impressions are incredibly important to helping to maintain relations.

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Closing date: 31 Aug 2022

Apprenticeship summary

  • Annual wage

    £12,792.00

  • Working week

    Monday to Friday 9am to 5:30pm

    Total hours per week: 40

  • Expected duration

    12 Months

  • Possible start date

    01 Sep 2022

  • Date posted

    08 Jul 2022

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000063871

  • Positions

    1 available

What will the apprentice be doing?

General Admin

  • Audio typing support for all departments as and when required:
  • Attendance notes
  • Basic letters
  • Bills
  • File admin support for all departments to include:
  • File openings
  • File closures
  • Document bundling
  • Electronic filing
     
  • Photocopying as and when required
  • Replenish paper and tonner in post room copier
  • Keep Buried files & Deeds databases up-to-date
  • Banking when Accounts Junior on holiday
  • Scanning files for closure
  • Unpicking of files for scanning
  • Any other duties as directed by the Line Manager

Second Line support for Reception

  • Ensure all visitors are dealt with politely and efficiently
  • Answer all telephone calls quickly and efficiently - within 3 rings
  • Telephone messages must be emailed out immediately to the relevant person.
  • Show clients through to the meeting rooms on arrival and notify fee earners immediately
  • Be fully aware of the fire alarm procedures and burglar alarm requirements.
  • Distribute faxes and messages within ten minutes of receiving them
  • Hand out post from Reception post tray
  • Inform Fee Earners when the post arrives
  • Take messages off the answering machine each morning and email them on by no later than 9.30am.
  • Send faxes out and return original documentation to originator, also forward received faxes via email A.S.A.P
  • Keep attendance log of all staff and visitors. Print out new sheets when required.
  • Complete staff attendance book on daily basis.
  • Always keep reception tidy.
  • Take bookings for all meeting rooms and maintain diary, ensuring rooms are not double booked and there is a 30min time frame between each appointment.
  • Ensure calendar staff register list is up to date and amend when required.
  • Depending on when you cover complete either the morning or evening checklist as appropriate

Post

  • Scanning of incoming post
  • Frank and send post each evening and arrange rota when on holiday for cover
  • Check that there is enough money in the franking machine minimum of £20 and top up as and when required
  • On the 1st of each month run software updates on the franking machine
  • Keep the post room tidy at all times
  • Check stocks of franking machine labels and ink and report to line manager.

What training will the apprentice take and what qualification will the apprentice get at the end?

You will complete:

  • Level 2 - Customer Service Practitioner Standard
  • Functional Skills if required
  • Basingstoke ITEC will deliver your apprenticeship qualification at your place of work.
  • You will be required to attend workshops at Basingstoke ITEC, which will be during your working hours.

What is the expected career progression after this apprenticeship?

We always look to keep apprentices on following completion of their course and encourage promotion within the firm to either support roles or junior fee earning roles.


Requirements and prospects

Desired skills and personal qualities

Communication skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Team working, Knowledge of Windows Office, Time Management Skills

Qualifications

GCSE or equivalent English (Grade 4 or Above) Desired
GCSE or equivalent Maths (Grade 4 or Above) Desired

About the employer

Full service law firm with clients located in Basingstoke, surrounding areas, London and the south east. We have been established since 1862 and have the one office in Basingstoke. We currently have 43 staff and the areas of law we specialise in are Wills & Estate Planning, Residential Property, Family Law, Corporate & Commercial, Commercial Real Estate, Employment Law and Dispute Resolution.

Employer

CLARKE & SON LLP

Address

MANOR HOUSE

8 WINCHESTER ROAD

BASINGSTOKE

RG21 8UG

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Training

Training provider

BASINGSTOKE ITEC LIMITED

Contact

Molly Rokins

apprenticeships@basingstokeitec.co.uk

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)


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