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Apprentice Customer Service Advisor CAMPER UK LTD

An exciting opportunity has arisen for a bright, energetic Apprentice to join our team as a Customer Service Advisor to see in retail and warranty customers and seeing out once jobs completed, taking payment. Booking customers in over the phone and log work in using computer diary. Basic administration duties.

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Closing date: 15 Aug 2022

Apprenticeship summary

  • Annual wage

    £12,480.00

  • Working week

    Monday – Friday 8.30am – 5pm (Saturdays to be discussed once training is complete)

    Total hours per week: 40

  • Expected duration

    15 Months

  • Possible start date

    05 Sep 2022

  • Date posted

    08 Jul 2022

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000063739

  • Positions

    1 available

What will the apprentice be doing?

Duties will include, but will not be limited to:

  • Seeing customers into the service department and out after work completion
  • Taking payments and invoicing job cards
  • Creating job cards and pack for the workshop
  • Taking calls into the service department and booking in for service/ warranty work
  • Warranty administration
  • Ordering relevant parts for future bookings
  • Communicating with different departments to gain smooth running of the company
  • Daily service reminders
  • Contacting customer when parts arrive to arrange booking
  • Chasing parts department for parts on order in order to update customers on progress
  • Updating long term customers for work on their vehicle
  • Any Adhoc administration duties

What training will the apprentice take and what qualification will the apprentice get at the end?

You will receive the following training in addition to the Apprenticeship Standard:

·         In-house training on all company policies and procedures.

·         Once apprenticeship complete Fiat service advisor training                           

What is the expected career progression after this apprenticeship?

Permanent position within the company on successful completion of the Apprenticeship.

Completion of this apprenticeship will lead to eligibility to join the Institute of Customer Service as an Individual member at Professional level and provides an ideal path to the Customer Service Specialist
Level 3 apprenticeship.


Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Logical, Team working, Initiative, Presentable and Approachable, Professional, Positive attitude, Resilient

Qualifications

GCSE or equivalent English and Maths (Grade A*/9 to C/4) Essential

Things to consider

Benefits: 22 days holiday entitlement Bonus scheme once probation period complete (3 Months)

About the employer

Selling of Motorhomes, parts and accessories

Employer

CAMPER UK LTD

Address

DEACON ROAD

LINCOLN

LN2 4JB

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Training

Training provider

LINCOLN COLLEGE

Contact

Learner Engagement Team

apprenticeships@lincolncollege.ac.uk

01522 876284

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)


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