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Revenues and Benefits Business Administrator Apprentice Hoople Ltd

We are looking to offer a highly motivated individual the chance to join our Revenues & Benefits team and work in the heart of our service. Completing a Level 3 Apprenticeship in Business Administration this is the perfect opportunity for someone who is willing to deliver high standards and enjoys working in a fast paced environment.

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Closing date: 23 Aug 2022

Apprenticeship summary

  • Annual wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Mon – Friday 08:00 -16;30

    Total hours per week: 37

  • Expected duration

    16 Months

  • Possible start date

    01 Sep 2022

  • Date posted

    08 Jul 2022

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

  • To complete the apprenticeship training programme
  • To complete a full range of administration tasks associated with the day to day running of Revenues and Benefits team
  • To attend training and college when required
  • To develop good working relationships with the Revenues and Benefits team and support them when needed
  • To constructively take part in team meetings and events
    The provision of essential administrative support, including data input and manual handling tasks across Revenues & Benefits
    Use information technology systems to carry out duties in the most efficient and effective manner
  • To be committed to Hoople’s core values
  • Deal with customer enquiries in writing and over the telephone.
  • Carry out project work in Revenues & Benefits ensuring accurate processing and in accordance to strict timescales.
  • Compliance with the requirements set out by the General Data Protection Regulations 2018

What training will the apprentice take and what qualification will the apprentice get at the end?

  •  Training through HWGTA normally comprises of five days per week in company with one day release as and when required at our Training Centre at Holmer Road, doing an appropriate course of study. Functional Skills Maths, English (if required)

    A monthly monitoring visit in company will also take place, during which we make ourselves available for discussion about any special training that may be useful to you, and to identify and resolve problems if they arise.

    At the end of your training period, you will be put through to an end point assessment with an external verifier where you will showcase and evidence your knowledge, skills, and behaviours.

    In addition, the training programme includes an optional 5-day team building residential course, usually held in April/May each year.



What is the expected career progression after this apprenticeship?

  • Revenues and Benefits Administration Officer and then a Revenues and Benefits Officer

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Administrative skills, Number skills, Analytical skills, Team working, Initiative


GCSE or equivalent English and Maths (Grade C or 4) Desired

About the employer

Employer Description For example, an established insurance company, based in the West Midlands, with 25 years’ experience in commercial underwriting. Hoople Ltd was established in 2011 and is a private limited company with public sector shareholders namely Herefordshire Council and Wye Valley NHS trust and now delivers a wide range of services to strategic partners and customers Revenues and Benefits is a statutory service that is dedicated to providing a very high standard service to the people of Herefordshire on behalf of Herefordshire Council and in line with government legislation. This ranges from collecting council tax, awarding housing benefit to invoicing local business for various services and is a very demanding, ever changing fast paced environment to be part of.


Hoople Ltd


Nelson Building

Whitecross Road



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Training provider



Hayley Grismond

01432 377010

Apprenticeship standard

Business administrator

Level 3 (A level)

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