Coronavirus (COVID-19): to find out how we can support you with your apprenticeship including if you have been affected by redundancy, read our updated information.

Customer Service Practitioner Apprentice CORNWALL EDUCATION LEARNING TRUST

Cornwall Education Learning Trust (CELT) are currently looking for 2 Customer Service Practitioner Apprentices to join their Estates and Information Service teams. You will act as the first point of contact to provide customer support in areas such as phone, email and social media enquiries.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 08 Aug 2022

Apprenticeship summary

  • Annual wage


    £4.81 per hour

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday to Friday 8.30am to 4.30pm

    Total hours per week: 37

  • Expected duration

    18 Months

  • Possible start date

    12 Sep 2022

  • Date posted

    07 Jul 2022

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    2 available

What will the apprentice be doing?

At CELT your main role will be to provide Customer Service and day to day operational support to the Estates and Information Services teams.   You will be responsible for handling front line queries received from various sources, such as telephone, email, social media and self-service and to be successful you should have strong communication skills, both oral and written, and a passion for customer care. You should have confidence interacting with customers, remaining calm and courteous whilst working to resolve requests. The post holder will work closely with colleagues within both teams as well as other key stakeholders and will use systems to record requests, incidents and service requests.

Principal Responsibilities:

  • To act as the first point of contact for Estates and Information Service teams enquiries.
  • Update and maintain electronic the Trust’s Management Information Systems, ensuring data is collected and recorded timely and in line with data regulations and contractual obligations.
  • To be responsible for the collation of relevant data and information from schools.
  • To support welcoming visitors, ensuring signing-in procedures are followed, and to receive and prioritise incoming telephone calls and deal with them appropriately, taking messages as required.
    To support with Head Office room bookings, organise venues, hospitality and Lettings processes.
  • To support with sorting, distributing and administering incoming and outgoing mail within relevant timescales and deadlines.
    To assist with the organisation and support of Trust events.

What training will the apprentice take and what qualification will the apprentice get at the end?

  • You will attend Cornwall College St Austell on a weekly basis (during term times)
  • At the end of the apprenticeship you will have Level 2 Customer Service Practitioner qualification

What is the expected career progression after this apprenticeship?

  • On successful completion of the apprenticeship you could progress to the Level 3 Apprenticeship in Business and Administration
  • On successful completion of the apprenticeship you could potentially progress within the company

Requirements and prospects

Desired skills and personal qualities

IT skills, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Logical, Team working, Initiative, Patience, Proactive, Diligent, Good at Data Entry


GCSE or equivalent English (Grade D/3) Essential
GCSE or equivalent Maths (Grade D/3) Essential

Things to consider

Some flexibility to working is required if CELT have weekend events Willingness to travel between CELT sites across the Trust You will rotate in different departments during your apprenticeship to maximise experience and learning

About the employer

Cornwall Education Learning Trust (CELT) is a family of Cornish Primary and Secondary Schools with a strategic vision of ‘learning together to help every child achieve more’. This is an exciting time to join our large and dynamic Trust, which is responsible for educating over 7,500 learners across four secondary schools, one junior school and nine primary schools. People are at the heart of what we are and what we do here at CELT. We aspire to be an organisation that operates at its fullest potential by allowing people to do their best work. We want to continue to attract outstanding, inspirational, and talented people, support them to succeed, and celebrate their success. Creating a welcoming and inclusive environment in which every member of our community can thrive and reach their full potential goes hand in hand with our mission to help every child achieve more, regardless of the challenges they may face. We are a large and dynamic trust. Opportunities for CPD, leadership and teaching in more than one school are plentiful. This includes the possibility of rapid progression into a leadership role. “We are undoubtedly biased, but we believe that our trust is one of the best places to work in Cornwall, if not the UK. We work hard and we play hard. No two days are ever the same. And we are based in Cornwall. What’s not to love?”




Cornwall Education Trust, Atlantic Centre

Trenance Leisure Park



You must have JavaScript enabled to view a map of the location


Training provider





Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Employer's Application Instructions

To apply please use the provided link, download an application form and return it by email to:

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 08 Aug 2022