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Sales Support Administration Apprentice CMT EQUIPMENT LIMITED

We are currently recruiting for a Sales Support Administration Apprentice to join our Sales Support/ Customer Service Team. This is a fantastic opportunity to develop your knowledge in a busy and varied admin role, supporting the day-to-day sales support and customer service of CMT Group.

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Closing date: 26 Aug 2022

Apprenticeship summary

  • Annual wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday to Friday 8am – 5pm or 9am – 6pm with a one-hour unpaid lunch break Total hours per week: 40

    Total hours per week: 40

  • Expected duration

    18 Months

  • Possible start date

    27 Aug 2022

  • Date posted

    07 Jul 2022

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

  • Ensure all incoming telephone calls are answered in a timely manner
  • Provide customers with an excellent level of professional customer service, ensuring you support their needs
  • Manage customer accounts efficiently and effectively whilst developing customer connectivity to increase repeat business
  • Use Orderwise to process sales orders, arrange despatch and further support customer queries with accuracy and attention to detail
  • Adhere to company procedures to resolve order, invoice queries and delivery issues with clear and accurate communication
  • Handle customer questions, and complaints efficiently and politely
  • Arrange returns and credits
  • Attend weekly meetings
  • Ensure all working and display areas are maintained in a clean and tidy condition
  • To have due regard for the health and safety of self and other members of staff
  • Assist in the training and development of branch staff
  • Ensure all Performance KPI’s are met
  • Encourage customers to leave feedback or share their experience via online review communities, to help evaluate and improve the services of the business
  • To take on any additional responsibilities as requested by your Line Manager

What training will the apprentice take and what qualification will the apprentice get at the end?

Full Level 3 Business Administrator Apprenticeship standard
Functional skills if needed
Knowledge, skills and behaviours
Training in workplace, 20% off the job training

What is the expected career progression after this apprenticeship?

This is an excellent opportunity for the applicant to gain excellent Business Admin experience in a live working environment.  The vacancy also offers the successful candidate the opportunity to have a long term career beyond the apprenticeship

Requirements and prospects

Desired skills and personal qualities

Communication skills, Attention to detail, Customer care skills, Problem solving skills, Administrative skills, Team working


GCSE or equivalent English (Grade 4/C) Desired
GCSE or equivalent Maths (Grade 4/C) Desired

Things to consider

Employee Benefits: Opportunities to learn new skills in various departments Free healthy lunches provided daily Free onsite parking Christmas close Mental Health First Aiders Take-away Fridays Annual company social event Discounted Gym membership

About the employer

CMT Group is a UK manufacturer and distributor of PPE, construction supplies, healthcare, and safety equipment and other essential items. Born in 2010, we pride ourselves on being the UK's most reliable one-stop supplier. With our key strengths lying in in-house UK manufacturing, sourcing from our quality supply chain and bulk importing, we are ever striving to become market leaders in every industry we supply. Our substantial growth over the last 10 years has enabled us to build a strong team, now with over 150 staff. From day one, service has been the backbone of CMT Group success. Despite the fast-paced and demanding nature of many of the varied industries we supply, our focus has never deviated from customer care first and foremost. We believe in offering the right solution at the right price, on time, every time.




Persimmon House

Anchor Boulevard, Crossways Business Park



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Training provider




01702 782001

Apprenticeship standard

Business administrator

Level 3 (A level)

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