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IT Support Apprentice StaySure Group

Our client is a group of the UK’s most trusted travel insurance brands with their head office based in Northampton. They are looking for an IT apprentice to develop within the role so that, in time, they will become the first point of contact for all incoming issues to the Help Desk

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Closing date: 29 Aug 2022

Apprenticeship summary

  • Annual wage


  • Working week

    Monday to Friday , 37.5 hours per week, with opportunities for occasional hybrid working (working from home) shifts to be confirmed

    Total hours per week: 37.5

  • Expected duration

    21 Months

  • Possible start date

    05 Sep 2022

  • Date posted

    08 Jul 2022

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    2 available

What will the apprentice be doing?

The timely and accurate logging of customer issues into the Call Management system, from both phone calls and incoming emails

· Using the formal call logging system in place, and be responsible for the quality of the information recorded – to be able to produce clear descriptions relating to user problems that ensure timely and efficient solutions

· Recognising when a call is urgent and escalate accordingly

· Carrying out configuration and testing of new kit prior to install at customer site

· The ability to work as part of a team, whilst remaining self-motivated in managing your own workload

· The ability to demonstrate an excellent customer service focus when dealing with clients.

What training will the apprentice take and what qualification will the apprentice get at the end?

ICT level 3 apprenticeship

4 weekly one to one sessions

12 weekly monitory visits

Online resources / VEL

Tutor access

What is the expected career progression after this apprenticeship?

Possible permanent position upon successful completion of Apprenticeship.

Requirements and prospects

Desired skills and personal qualities

IT skills, Attention to detail, Administrative skills


GCSE or equivalent English (Grade C/4) Desired
GCSE or equivalent Maths (Grade C/4) Desired

About the employer

Our client is a group of the UK’s most trusted travel insurance brands with their head office based in Northampton. They hold several industry rewards including the British Travel Awards and The Personal Finance Awards. They constantly strive to be the best in their sector and highly value their staff as they acknowledge they are the driving force behind the company’s success.


StaySure Group


Britannia House

3-5 Rushmills Business Park

Bedford Road


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Training provider



Sophie Charalambous


Apprenticeship standard

Information communications technician

Level 3 (A level)

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