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Customer Interaction Centre Apprenticeship CARL ZEISS LTD

ZEISS are offering a unique opportunity for an apprentice looking to start their career in a commercial environment. You will have the opportunity to train and develop across three teams within our Customer Interaction Centre, coordinating positive customer outcomes within a fast-paced,

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Closing date: 24 Aug 2022

Apprenticeship summary

  • Annual wage

    £17,500.00

  • Working week

    5 working days – Monday to Friday Varying shift patterns include: 8:00am – 4:30pm 8:30am – 5:00pm 9:00am – 5:30pm Shifts to be agreed on Total hours per week: 37.5

    Total hours per week: 37.5

  • Expected duration

    12 Months

  • Possible start date

    30 Aug 2022

  • Date posted

    07 Jul 2022

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000063081

  • Positions

    2 available

What will the apprentice be doing?

ZEISS are offering a unique opportunity for an apprentice looking to start their career in a commercial environment. The successful applicant will have the opportunity to train and develop across three teams within our Customer Interaction Centre, co-ordinating positive customer outcomes within a fast-paced, B2B environment while gaining invaluable experience in end-to-end administrative processes.
Roles within the Customer Interaction Centre will include offering telephone support for our customers, handling internal and external email correspondence as well as managing requests and data via our databases.
The programme is incredibly varied and offers full exposure to the business, requiring you to work collaboratively with all colleagues whilst ensuring that we offer a premium service to all our customers.

What training will the apprentice take and what qualification will the apprentice get at the end?

The apprentice would be assigned an assessor through the College, who would typically come out to visit in the workplace to assess workplace competence. Day release for workshop attendance/ online is once a month at the Cambridge campus.

• Level 2 Diploma in Customer Service via Skills, Knowledge, and Behaviours.

What is the expected career progression after this apprenticeship?

The candidate will achieve a Level 2 Customer Service and a permanent position may become available.


Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Organisation skills, Customer care skills, Administrative skills, Team working, Initiative

Qualifications

GCSE or equivalent English (Grade 3 or D) Essential
GCSE or equivalent Maths (Grade 3 or D) Essential

Things to consider

A permanent position may become available.

About the employer

ZEISS is an international leader in the fields of optics and optoelectronics. ZEISS has been at the forefront of technological progress for over 170 years – pioneering solutions for the semiconductor, automotive and mechanical engineering industries, biomedical research and medical technology, as well as spectacle lenses, camera and cine lenses, binoculars and planetariums.

Employer

CARL ZEISS LTD

Address

1030 Cambourne Business Park, Cambourne

Cambridge

CB23 6DW

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Training

Training provider

CAMBRIDGE REGIONAL COLLEGE

Contact

Camilla

01223 418778

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)


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