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Customer Service Apprenticeship PENNY POST CREDIT UNION LTD

An apprentice to join Penny Post Credit Union - runner up and highly commended at the 2021 Regional Apprenticeship Awards for the 2nd year running, Penny Post is proud to develop & invest in talent. Join our young, friendly team, full training will include customer support by phone & email, bespoke IT software and other business operations.

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Closing date: 21 Oct 2022

Apprenticeship summary

  • Annual wage


  • Working week

    9.00am - 4.30pm, Monday - Friday. There may be a requirement to work at other Penny Post centres if required. Shifts TBC.

    Total hours per week: 35

  • Expected duration

    12 Months

  • Possible start date

    25 Oct 2022

  • Date posted

    06 Jul 2022

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

An exciting opportunity for a Customer Service Apprentice to join Penny Post Credit Union. Runner up and highly commended at the 2021 Regional Apprenticeship Awards, for the 2nd year running, Penny Post is proud to develop and invest in talent. Working as part of a young, friendly team, full customer service training will include supporting customers by telephone and email, using bespoke IT software and all aspects of business operations.

Main areas of responsibility:

  • Answering customer enquiries by telephone and email in a friendly, professional manner
  • Processing transactions accurately and efficiently
  • Joining members and confirming electronic ID verification
  • Maintain customer records on bespoke IT system
  • Using the latest technologies to communicate with members
  • Manual and electronic filing
  • Delivering excellent customer service at all times

What training will the apprentice take and what qualification will the apprentice get at the end?

  • Level 2 in Customer Service Practitioner Apprenticeship Standard
  • Personal Learning and Thinking Skills
  • Employee Rights and Responsibilities
  • An assessor from In-Comm Training and Business Services Ltd will visit the successful candidate once a month for a period of twelve months in order to deliver the qualification
  • The candidate will also be expected to attend In-Comm Training and Business Services in Aldridge, on block release, for additional ad-hoc training as part of the 20% off the job training provision

What is the expected career progression after this apprenticeship?

A full-time permanent role will be offered to the right candidate with potential progression, if both the company and apprentice agree.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Logical, Team working, Initiative, Non judgemental, Patience, Time management


GCSE or equivalent English and maths (Grade 4/C) Essential

Things to consider

The candidate will attend In-Comm Training Services for an induction, followed by block training sessions as part of the 20% off the job training. An assessor will also visit the candidate once a month for a period of 12 months in order to deliver the qualification to the candidate at the company.

About the employer

Penny Post Credit Union provides savings, loans and a range of financial services to Royal Mail employees and their families. From small beginnings it has grown to be one of the largest credit unions in the UK and is celebrating its 25th anniversary this year. Excellent customer service is at the heart of everything Penny Post does. Proud to invest time and money in individuals, this role will be Penny Post’s 6th apprenticeship. All former apprentices are still employed and 2 have been promoted to management positions in just 5 years. Personal development opportunities include mentoring, training and participation in the credit union Young Professional Network. With ambitious plans for future growth and development, Penny Post is an exciting company to work for. For the right candidate, this apprenticeship could be the start of a successful career in customer service and the wider credit union movement.








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Training provider



Alex Jones


Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

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