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Customer Services Apprentice GLITZ & GLAMOUR ONLINE LTD

Covering all aspects of Customer Services, Packing up daily orders, answering queries, helping with day to day running of the business, unpacking orders and putting stock onto the website. Quite a bit of Social Media is required as we have Instagram and Facebook.

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Closing date: 31 Aug 2022

Apprenticeship summary

  • Annual wage

    £9,254.44

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Days of the week: Monday to Friday Start time: 9.00am Finish: 5.00pm preferably or can be flexible

    Total hours per week: 37.0

  • Expected duration

    15 Months

  • Possible start date

    05 Sep 2022

  • Date posted

    04 Jul 2022

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000061695

  • Positions

    1 available

What will the apprentice be doing?

Dealing with customer queries, complaint or returns

Offer customer advice and assistance via email etc

Packing up orders
Ordering Stationery
Unpacking new deliveries of Stock
Steaming new Stock
Helping with the keeping the Warehouse organised and tidy
Stock Taking
Adding Stock to our Inventory
Social Media through Facebook and Instagram

What training will the apprentice take and what qualification will the apprentice get at the end?

This is a Level 2 Apprenticeship Standard in Customer Services and will include a combination of workplace training and mentoring alongside some college attendance as required. After 12-15 months there will be an End Point Assessment with an external body. 

More information on course content and assessment methods will be discussed at interview.

If candidates do not have A*-C (4-9) in Maths & English at GCSE there will be a requirement to do Functional Skills up to Level 2.

What is the expected career progression after this apprenticeship?

Permanent employment with the business


Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Team working, Creative, Physical fitness, Communication Skills, Good Telephone Manner

Qualifications

GCSE or equivalent Math & English (Grade 9-4 A-C) Desired

About the employer

We are a Ladies Online Clothing Boutique selling Ladies Clothing for all ages in One Size, Oversized and Plus Sized. Something for everyone. Business

Employer

GLITZ & GLAMOUR ONLINE LTD

Address

21-23 High Street (First Floor Premises)

Gargrave

SKIPTON

BD23 3RA

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Training

Training provider

CRAVEN COLLEGE

Contact

Sarah Haworth

apprenticeships@craven-college.ac.uk

07769166906

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)


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