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Apprentice Customer Service Sales Admin HL DISPLAY (UK) LIMITED

Check stock availability and confirm customers orders via email or EDI. Change order dates on late manufacture lines. Create quotes for standard products.

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Closing date: 06 Jan 2023

Apprenticeship summary

  • Annual wage

    £14,000.00

    Salary from: Ages: 16-18 = £14k-£16k - 19-21 = £16k-£18k

  • Working week

    Monday to Friday: 08:30 to 17:00 1 hour lunch break

    Total hours per week: 37

  • Expected duration

    16 Months

  • Possible start date

    16 Jan 2023

  • Date posted

    04 Jul 2022

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000061551

  • Positions

    1 available

What will the apprentice be doing?

  • To enter onto Jeeves, competently and accurately, all allocated customer orders on the day they are received.
  • Check all customers purchase orders to ensure they are in line with HL policy.
  • Review and action promised delivery dates — communicating proactively with the customer.
  • Provide customers with quotations for standard products within 24 hours. To follow up on quotations not converted within one calendar month.
  • To maintain accurately permanent customer files.
  • To answer/respond to customer queries within one hour.
  • Answer the telephone in a professional and friendly manner at all times.
  • Communicate via Teams meetings with internal Departments.
  • Process sample requests from Account Managers on the same day.
  • Review delivery issues and issue requests for credit notes.
  • Attend bimonthly Key Account Meetings.
  • Participate in department daily briefs.

What training will the apprentice take and what qualification will the apprentice get at the end?

L2 Customer Service Practitioner

Training to be delivered at the workplace and also weekly day release college attendance at Leeds City College.

Units of study

● Understanding the organisation

● Meeting regulations and legislation

● Systems and resources

● Product and service knowledge

● Influencing skills

● Personal organisation

● Dealing with customer conflict and challenge

● Developing self

● Being open to feedback

● Team working

Functional Skills qualifications:

Level 1 Functional Skill in English

Level 1 Functional Skill in Maths 

Employment Rights and Responsibilities + Personal Learning and Thinking Skills

What is the expected career progression after this apprenticeship?

Possible Customer Services Sales Support role following successful completion of apprenticeship

Requirements and prospects

Desired skills and personal qualities

Communication skills, Team working

Qualifications

GCSE or equivalent English and Maths (Grade Grade 4 or above) Desired

Things to consider

Please ensure before you apply that you can reasonably travel to and from the workplace if you were to be successful. If you cannot drive you will be reliant on public transport.

About the employer

Manufacturer of Point of Display equipment (products that display a price or pron a customers product).

Employer

HL DISPLAY (UK) LIMITED

Address

Unit 4A

Victoria Industrial Park, Victoria Road

Leeds

LS14 2LA

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Training

Training provider

LUMINATE EDUCATION GROUP

Contact

Leeds City College

apprenticeships@leedscitycollege.ac.uk

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Before you apply

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