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Customer Service Practitioner Apprenticeship Level 2 A K SHUKLA LTD

We are looking for a responsible Customer Service Practitioner to deliver high quality services and products to customers. Duties include displaying excellent communication skills in order to meet customer satisfaction and possessing detailed knowledge on the product in question to be able to sell to relevant customers.

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Closing date: 24 Oct 2022

Apprenticeship summary

  • Annual wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday to Friday 9am to 5pm

    Total hours per week: 37.5

  • Expected duration

    15 Months

  • Possible start date

    26 Oct 2022

  • Date posted

    30 Jun 2022

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

1.       Answering sales calls and replying to any sales inquiries through various mediums.

2.       Being familiar with the product being sold to answer any inquiries

3.       Scheduling any visits/bookings on a suitable date and time.

4.       Coordinate with other staff members for visits/bookings made.

5.       Follow-up with clients to receive feedback post sale.


What training will the apprentice take and what qualification will the apprentice get at the end?

Customer Service Practitioner Level 2.

The candidate will receive a Level 2 qualification.

This training will be conducted primarily at the employer’s site.

What is the expected career progression after this apprenticeship?

Potential of leading to full time employment or progression onto Level 3.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Problem solving skills, Administrative skills, Analytical skills, Team working, Initiative


GCSE or equivalent Maths, English (Grade C/4) Desired

About the employer

Century 21 is one of the largest residential estate agency organisations in the world, comprising approximately 10,500 independently owned and operated franchised broker offices in 86 countries and territories worldwide, with more than 125,000 sales professionals around the world.




35 Lune Street



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Training provider


Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

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