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Customer Service Apprentice MONKS & CRANE INDUSTRIAL GROUP LIMITED

Monks & Crane believe in setting themselves apart from other companies within the industry with high customer service and the ability to fulfil the ever-evolving requirements that their clients require. We offer a great opportunity to work at one of our prestigious sites in Plymouth, a highly experienced team to kickstart your career.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 04 Sep 2022

Apprenticeship summary

  • Annual wage

    £11,212.50

    Holiday entitlement 1-hour lunch Parking

  • Working week

    8.30am-5pm Monday-Friday

    Total hours per week: 37.5

  • Expected duration

    12 Months

  • Possible start date

    19 Sep 2022

  • Date posted

    29 Jun 2022

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000060173

  • Positions

    1 available

What will the apprentice be doing?

Working on-site at the busy Perkins location, the role as a customer service apprentice will include

  • Filing,
  • Copying
  • Scanning labels creations
  • Retrieving POD's
  • Answering calls
  • Dealing with customer orders
  • Progressing orders, and general office admin.

The role will be learning about the products so you can advise the customer correctly. Also must be able to communicate with customers and show an interest and give a helpful service. Demonstrating a positive attitude at all times.

 

What training will the apprentice take and what qualification will the apprentice get at the end?

On-the-job training with a built-in training plan and support with Customer Service Practitioner Level 2 with Smart Training with additional functional skills training and support if needed to achieve L2 FS

What is the expected career progression after this apprenticeship?

Other opportunities within the business after apprenticeship


Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Presentation skills, Administrative skills, Number skills, Analytical skills, Logical, Team working, Initiative, Non judgemental, Patience

Qualifications

GCSE or equivalent English & Maths (Grade 4/C) Desired

Things to consider

Dealing with customers face to face and on the phone. Must be able to explain clearly and give suitable options for products. All production knwolwdfge will be taught and full support in the role will be given. Must have good orgainsatioal skills and be able to meet deadlines also be keen to learn the role.

About the employer

Monks & Crane have been established for 150 years, supporting companies with selected industial products. They are a nationwide orgaisation, with locations all over the role is a mixed customer service with some trade counter duties and picking and packing so it's varied but we are all about good customer service and team work.

Employer

MONKS & CRANE INDUSTRIAL GROUP LIMITED

Address

5 Kay Close

Newnham Industrial Estate

Plymouth

PL7 4LU

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Training

Training provider

SMART TRAINING AND RECRUITMENT LIMITED

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)


Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 04 Sep 2022