Customer Service Practitioner Level 2 Apprenticeship HOMESUPPLY RETAIL LTD
An exciting opportunity for a confident, people person to train as a Customer Service Practitioner. You will provide customer service services for businesses including face-to-face, telephone, digital and written communications. Your daily work activities will also incorporate Administrative tasks, customer service and finance elements.
Closing date: 15 Sep 2022
Total hours per week: 37.5
Possible start date
29 Sep 2022
28 Jun 2022
Level 2 (GCSE)
What will the apprentice be doing?
Working as part of a friendly team.
You will have a varied role to help the business run smoothly:
- To answer the telephone in an appropriate manner and time, take messages and transfer calls as necessary
- First point of contact for customers
- Monitor & respond to general emails etc.
- To undertake training as necessary for the role
- To undertake such other duties as may be required within the general scope of the job
What training will the apprentice take and what qualification will the apprentice get at the end?
You will receive specific on the job training from the employer in your workplace at Home Supply.
Off the job training will be delivered using either weekly classroom sessions delivered at Achievement Training city centres location or you will be work based and will be given time in the working week to study towards the theory element of the programme. You will develop knowledge and understanding of;
- Knowing your customers
- Understanding the organisation
- Meeting regulations and legislation
- Systems and resources
- Your role and responsibility
- Customer experience
- Product and service knowledge
What is the expected career progression after this apprenticeship?
With experience, you could progress to team leader or customer services manager.
You could also move into sales or account handling.
You can find more information on Future careers by visiting https://nationalcareers.service.gov.uk/
Requirements and prospects
Desired skills and personal qualities
GCSE or equivalent Mathematics (Grade C/4) Essential
Things to consider
About the employer
ACHIEVEMENT TRAINING LIMITED
Customer service practitioner
Level 2 (GCSE)
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