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Customer Service Practitioner Level 2 Apprenticeship HOMESUPPLY RETAIL LTD

An exciting opportunity for a confident, people person to train as a Customer Service Practitioner. You will provide customer service services for businesses including face-to-face, telephone, digital and written communications. Your daily work activities will also incorporate Administrative tasks, customer service and finance elements.

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Closing date: 15 Sep 2022

Apprenticeship summary

  • Annual wage


  • Working week

    Monday to Friday 9am-5pm

    Total hours per week: 37.5

  • Expected duration

    15 Months

  • Possible start date

    29 Sep 2022

  • Date posted

    28 Jun 2022

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

Working as part of a friendly team.

You will have a varied role to help the business run smoothly:

  • To answer the telephone in an appropriate manner and time, take messages and transfer calls as necessary
  • First point of contact for customers
  • Monitor & respond to general emails etc.
  • To undertake training as necessary for the role
  • To undertake such other duties as may be required within the general scope of the job

What training will the apprentice take and what qualification will the apprentice get at the end?

You will receive specific on the job training from the employer in your workplace at Home Supply.

Off the job training will be delivered using either weekly classroom sessions delivered at Achievement Training city centres location or you will be work based and will be given time in the working week  to study towards the theory element of the programme. You will develop knowledge and understanding of;

  • Knowing your customers
  • Understanding the organisation
  • Meeting regulations and legislation
  • Systems and resources
  • Your role and responsibility
  • Customer experience
  • Product and service knowledge

What is the expected career progression after this apprenticeship?

With experience, you could progress to team leader or customer services manager.

You could also move into sales or account handling.

You can find more information on Future careers by visiting

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Organisation skills, Problem solving skills


GCSE or equivalent English (Grade C/4) Essential
GCSE or equivalent Mathematics (Grade C/4) Essential

Things to consider

Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week). The Apprenticeship National Minimum Wage guide is updated every April (ANMW): If you want any advice on your pay, you can contact the Pay and Work Rights Helpline on 0800 917 2368 or visit Otherwise, all learners come under your normal terms of employment ranging from holidays, to sick pay and disciplinary procedures. If you are unsure about applying or have any questions, please feel free to give the team a call on 01752 202269. Here are some helpful interview tips:

About the employer

Now in its 16th year, is the result of its two founding directors combining their skills, knowledge and contacts to provide a secure shopping site that is easy to use and navigate, providing both essential and exclusive home products at very attractive prices. We have a sound backing with over 30 years’ experience within the heating and plumbing industry together with favourable supply agreements from some of the biggest names in the industry.








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Training provider



Rose Bell

01752 202269

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Before you apply

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