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Apprentice Customer Service Work Shop Administrator G P SHEET METALS LTD

This is an exciting opportunity to work for G P Sheet Metals Limited. You will be working with a hardworking and friendly team. This apprenticeship gives you a hands-on experience to learn about a business as well as bringing your learning from college into action. No experience needed but a good positive attitude to learn on the job is essential.

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Closing date: 31 Aug 2022

Apprenticeship summary

  • Annual wage

    £9,379.50

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday - Friday 8.30am to 4.30pm

    Total hours per week: 37.5

  • Expected duration

    15 Months

  • Possible start date

    05 Sep 2022

  • Date posted

    28 Jun 2022

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000059851

  • Positions

    1 available

What will the apprentice be doing?

·       General administrative duties including typing correspondence by e-mail and letter

·       Distribution of relevant documents.

·       Using Microsoft Packages, in particular Word, Excel

·       Answering the telephone in a professional manner and dealing with enquiries

·       Responsible for co-ordinating the post

·       To deal courteously and efficiently with all visitors.

·       Inputting data onto internal systems with a high

level of accuracy

·       Dealing with stationary/stock levels and reordering

as and when appropriate

·       After training dealing with deliveries

·       Dealing with processing orders

·       Producing quotations

·       Assisting all members of the team as and when required

·       Requirement to wear personal protective equipment, when required – provided by company.

·       Dealing with requests for information

·       There are opportunities to progress and work in different areas such as assisting the product design through to the manufacturing teams.

What training will the apprentice take and what qualification will the apprentice get at the end?

Overview of Customer Service Apprenticeship Standard

The role of a customer service practitioner is to deliver high quality products and services to the customers of their organisation. Your core responsibility will be to provide a high-quality service to customers.

The standard covers the following:

Knowledge

Knowing your customers

Understanding the organisation

Meeting regulations and legislation

Systems and resources

Your role and responsibility

Customer experience

Product and service knowledge

Skills

Interpersonal skills

Communication

Influencing skills

Personal organisation

Dealing with customer conflict and challenge

Behaviours / Attitude

Developing self

Being open to feedback

Team working

Equality – treating all customers as individuals

Presentation – dress code, professional language

“Right first time”

You will complete an End Point Assessment this will involve the following:

Showcase/Portfolio

Interview

Practical Observation

Professional Discussion

Functional Skills:  Level 1 and then L2 in Maths and English (Exemptions may apply if Grade A - C GCSE, Functional/Key Skills Level 1 or 2 has been achieved.

You are given one day per week as time off to study; you will attend classes face to face and sessions via Teams to complete work for your apprenticeship. The study day is a Wednesday.

What is the expected career progression after this apprenticeship?

There is a strong possibility that you will gain a permanent position following successful employment as well as achievement of the full apprenticeship qualification.

There may also be further apprenticeship/other training available following successful employment and achievement of the apprenticeship qualifications


Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Organisation skills, Customer care skills, Administrative skills, Team working

Qualifications

GCSE or equivalent English (Grade 4/C) Desired
GCSE or equivalent Maths (Grade 4/C) Desired

Things to consider

This organisation is base in Holmfirth; there are good transport links by bus. Please check cost and time it will take to travel

About the employer

Here at G P Sheet Metals our team of sheet metal fabricators can complete any sheet metal fabrication or bespoke project that you need. We are dedicated to providing a reliable service and ensure that we are always professional. Personal supervision is there for all projects 100% of the time, offering every one of our customer’s complete satisfaction.

Employer

G P SHEET METALS LTD

Address

ROCKWORKS

BROCKHOLES

HUDDERSFIELD

HD9 7AD

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Training

Training provider

KIRKLEES COLLEGE

Contact

Nichola Barnes

Apprenticeships@kirkleescollege.ac.uk

07788390025

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)


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