Coronavirus (COVID-19): to find out how we can support you with your apprenticeship including if you have been affected by redundancy, read our updated information.

Apprentice Technical Customer Service Advisor JACK SEALEY LIMITED

As an Apprentice Technical Customer Service Adviser you will be part of a team of nine who advise our diverse customer base on the correct use, servicing and repair of our range of tools and equipment. You would be working in a clean and dry environment where all tools and safety equipment are provided.

Sign in to apply

Closing date: 31 Aug 2022

Apprenticeship summary

  • Annual wage


  • Working week

    Monday to Friday, 8.30am to 5pm with an unpaid lunch break of one hour -during your training period. This could change to 9am – 5.30pm once your training period is complete.

    Total hours per week: 37.5

  • Expected duration

    12 Months

  • Possible start date

    01 Sep 2022

  • Date posted

    27 Jun 2022

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

Your training to be a Technical Customer Service Adviser will mean working in three different parts of the business before you eventually are given your own Workstation.

·         Your initial training would be Workshop focused where you’d learn your core practical skills

·         After the initial training period you’d begin work in our Tech Room, where you’d help answer customer queries when a physical inspection of a product is required.

·         The third part of your training would involve working in the Technical Sales Office where you’d learn phone, IT and customer service skills.

At times you’d be expected to work within strict working practices where tidiness and safety are paramount.

What training will the apprentice take and what qualification will the apprentice get at the end?

  • Customer Service Practitioner Level 2 qualification
  • Functional Skills Level 2 to be taken if not achieved 

What is the expected career progression after this apprenticeship?

Individuals who demonstrate the right aptitude and motivation will have completed the training phase and be working as a Technical Customer Service Adviser within around 18 months. There is opportunity to progress further within the department and the Company as a whole.

Requirements and prospects

Desired skills and personal qualities

Communication skills, Attention to detail, Problem solving skills, Team working, Initiative, Mechanically minded, Willing to learn, Motivated, Punctual


GCSE or equivalent English (Grade Level 2/C/4) Essential
GCSE or equivalent Maths (Grade Level 2/C/4) Essential
GCSE or equivalent Physics (Grade Level C/4) Desired

Things to consider

• Paid Holiday over and above the national minimum • Company bonus • Health benefit scheme • Company pension • Staff Purchase scheme • Life assurance • All PPE provided • All tools provided • Annual pay review • Christmas Box • Free parking

About the employer

A multimillion pound company who distribute tools, garage and workshop equipment throughout the UK and abroad. Based wholly in Bury St Edmunds and employing circa 400 people. We aim to support and develop our staff as they are the foundation of a successful business.




Sealey Service Centre

Kempson Way

Suffolk Business Park

IP32 7AR

You must have JavaScript enabled to view a map of the location


Training provider



The Apprenticeship Team

01284 788005

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Before you apply

Before you apply for an apprenticeship you must first create an account. If you already have an account you'll need to sign in.