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CICM Apprentice Credit Controller Howdens

Are you looking to build a long-term career in Credit Control? Then look no further! Start your career today with a Level 2 apprenticeship with Howdens and Kaplan. You will be gaining valuable workplace experience whilst working towards the CICM qualification.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 15 Aug 2022

Apprenticeship summary

  • Annual wage


  • Working week

    Monday - Friday 8:30 – 17:30

    Total hours per week: 37.50

  • Expected duration

    13 Months

  • Possible start date

    22 Aug 2022

  • Date posted

    30 Jun 2022

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    3 available

What will the apprentice be doing?

Duties will include:

  • Check all new trade applications are completed by the customer and depot staff.
  • Assess information from Credit Agency and approve account limit as necessary.
  • Provide internal and external customers a polite and professional service.
  • Direct telephone contact with depots and customers to resolve queries efficiently.
  • Collect overdue accounts, complying with company policy.
  • Communicate with team members, team leaders and managers to effect smarter working.
  • Review and maintain case files as per guidelines.

What training will the apprentice take and what qualification will the apprentice get at the end?

Level 2 CICM - Credit Controller and collector

Credit management is found across all sectors of UK and international commerce and offers a range of challenging and interesting specialisms. It is central to many operations, including setting policies, facilitating sales, managing financial risk, and customer relationships.

The aim of the Credit Controller/Collector role is usually to monitor and manage customer accounts. The role will often consist of collecting monies owed, processing credit applications, agreeing credit terms and payment arrangements. This list is not exhaustive - there are many more activities that could be included in this role.

There is no mandatory qualification as part of this Apprenticeship so it is possible to gain your knowledge through learning in the workplace. However our programme does include the completion of a qualification and we strongly recommend you follow this route if your employer is happy for you to do this.

If you do choose to complete a qualification, you will study for the Certificate in Credit Management from the Chartered Institute of Credit Management (CICM).

The Certificate comprises of two mandatory assignments:

  • Business Communications and Personal Skills Credit.
  • Control/Collections.

Training will be provided by attending Live Online sessions or OnDemand. An apprenticeship has to be relevant to the job you are undertaking and you must dedicate 20% of your time towards it.

What is the expected career progression after this apprenticeship?

Should a vacancy be available there are several different roles within Credit Control but also in the wider business too.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Number skills, Analytical skills, Logical, Team working, Initiative


GCSE or equivalent maths (Grade 9/A*-4/C) Essential
GCSE or equivalent English (Grade 9/A*-4/C) Essential

Things to consider

Benefits include: 24 days holiday plus bank holidays Generous Pension Scheme Team incentives and outings Staff discount on Howdens products Work for one of the 25 Best Big Companies to Work Parking *This role is currently based in Brackmills, Northampton but will be re-locating to Raunds in 2023*

About the employer

Howdens is the UK’s number one trade kitchen supplier providing thousands of products across kitchens, joinery, and hardware. We have more than 700 depots throughout the UK and Europe – making us the first choice for more than 470,000 loyal trade professionals. We only sell to trade who have the expertise to ensure that our products are fitted to the highest possible standard.




Caswell House, Gowerton Road,



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Training provider


Apprenticeship standard

Credit controller and collector

Level 2 (GCSE)

Employer's Application Instructions

To apply, you must register with GetMyFirstJob and then follow the instructions to complete your application.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 15 Aug 2022