Coronavirus (COVID-19): to find out how we can support you with your apprenticeship including if you have been affected by redundancy, read our updated information.

Join our amazing Learning Excellence Apprenticeship Programme (LEAP) and work alongside friendly, passionate and professional people. This programme is designed for people who are looking to take their first step in their career, it includes development to gain an apprenticeship qualification as well as personal development opportunities

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 17 Aug 2022

Apprenticeship summary

  • Annual wage


    Salary band from £13,620 increasing incrementally to a final salary in year 2 of £18,480 Pension scheme Annual holiday entitlement of 28 days inclusive of bank holidays Employee Assistance Programme (EAP) Employee discounts

  • Working week

    Monday – Thursday 9.00am - 5.00pm Friday 09:00 - 4:30pm With a 30 minute unpaid break for lunch each day

    Total hours per week: 37

  • Expected duration

    19 Months

  • Possible start date

    12 Sep 2022

  • Date posted

    07 Jul 2022

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

As an IT Service Desk apprentice you will work in partnership with key stakeholders to ensure systems,  services, activities and strategies in MHA work together to create value for the customer / end user

  • Respond to and resolve in a timely manner, application and functional issues that come from users within the organisation
  • Use call logging software to record all details of the issue and to monitor and maintain an information flow back to the business of progress and resolution.
  • To manage and escalate any issues that cannot be resolved internally to the third-party application support
  • Actively participate, in conjunction with the organisation, Applications Support Team and vendor(s), any patch or maintenance updates to the applications to ensure data, process and enterprise integrity
  • To maintain a comprehensive knowledge base and documentation set to ensure there is accurate and up to date work instructions, FAQ’s, training manuals, configuration documents and user guides are updated and released through governance
  • Provide support when required to the enterprise training system, ensuring that any data transferred to meet that need, conforms to the business data protection policies.
  • Support our continuous improvement initiatives which are aligned to our Total Quality Management approach through working with internal architects, vendors and users to identify and where applicable execute application improvements.
  • To gain application expertise in fault-finding level of at least one of these enterprise applications; iTrent (HR), Careblox (HR/Operations) Open Accounts/eBis (Finance), Keystone/CX (Property), Coldharbour Income Processing (Finance).

What training will the apprentice take and what qualification will the apprentice get at the end?

Level 3 Information Communications Technician Apprenticeship

Delivered online by QA

What is the expected career progression after this apprenticeship?

Following successful completion of LEAP every candidate will have the opportunity to apply for a permanent role at MHA. MHA places a strong focus on supporting and inspiring our people to develop the right skills and knowledge so they can perform at their very best each and every day.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Number skills, Analytical skills, Logical, Team working, Creative, Initiative, Non judgemental, Patience


GCSE or equivalent English and Maths (Grade 4 or above (or equivalent)) Desired

Things to consider

It is not a requirement for you to have prior experience working with an IT Service Team as LEAP will provide support and training to assist you in having every success in this role.

About the employer

MHA is the UK's largest charity care provider and dedicated to enabling older people to live later life well . Our mission is to inspire the care and wellbeing at every stage of later life and we offer some of the highest quality care, accommodation and support services throughout Britain. MHA is the only care provider to offer connected care and support through it's specialist care homes, thriving retirement living and vibrant community groups.




Methodist Homes

Epworth House

3 Stuart Street



People Development

You must have JavaScript enabled to view a map of the location


Training provider


Apprenticeship standard

Information communications technician

Level 3 (A level)

Employer's Application Instructions

Applications will be referred to The Prince’s Trust as part of the recruitment process. Applicants will complete a telephone interview, suitable candidates will be invited to a ‘taster day’, followed by a 3 day programme which includes improving confidence, preparing for interviews and assessments. A one day assessment centre will take place in August after which candidates will be invited for interview

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 17 Aug 2022