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Patient Service Advisor Apprentice SOVEREIGN HEALTH PARTNERSHIP

The role is to assist in ensuring quality clinical administration and referral management. The post holder will be required to action all types of referrals received into the department ensuring the patients pathway if effective and efficient. They will also be responsible for ensuring private work is actioned and invoiced as necessary.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 26 Aug 2022

Apprenticeship summary

  • Annual wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Days: Mon - Fri Hours per day: 7 Schedule to be agreed

    Total hours per week: 35.0

  • Expected duration

    18 Months

  • Possible start date

    05 Sep 2022

  • Date posted

    24 Jun 2022

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

RESPONSIBLE TO: Assistant Patient Service Manager ACCOUNTABLE TO: Patient Service Manager

  • Manage and review referrals lists to support the clinical team
  • Ensure referrals are actioned in a timely and appropriate manner
  • To provide all general administration as required within the referral team
  • Demonstrate decision making skills by assessing each referral and feeding back concerns to the relevant clinical member of staff
  • Ensure the recall database is accurate and up to date
  • Assist in collating data for audit purposes when required
  • To produce typewritten patient referral information and other clinical correspondence as required by the Organisation
  • Act as a point of contact for all referral queries within the Organisation
  • To have excellent communication skills, with the ability to communicate in writing (letters and electronically) and verbally with a wide range of providers and users of services
  • To undertake private work or clinicians ensuring it is dealt with in a timely manner
  • Action invoices for private work in a timely manner and follow up to ensure payment has been received prior to sending out correspondence
  • All general administration of private work such as copy notes etc.
  • Communicate effectively by competent use of email, telephone, written and face to face communication
  • To keep accurate records of all client/patient contacts, using the organisation databases and templates as directed, updating as necessary
  • To understand the importance of confidentiality To report any incidents that might compromise health and safety for self, other staff or customers/patients
  • Dealing with patient enquiries efficiently and courteously
  • Any other duties agreed between the employee and The Organisation

*We take our safeguarding responsibilities seriously and successful appointment to this role will depend on the results of relevant checks*

What training will the apprentice take and what qualification will the apprentice get at the end?

Qualification/s to be obtained: Business Administration Level 3

The training will be delivered by Business Plus at Fareham College, an Ofsted Outstanding College. Your training will be delivered at your place of work and virtually. The schedule of this training is to be confirmed.

What is the expected career progression after this apprenticeship?

If successful there could be an opportunity for a permanent position within the organisation once the Apprenticeship has been completed.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Works well under pressure


GCSE or equivalent English (Grade C/4) Essential
GCSE or equivalent Maths (Grade C/4) Essential

Things to consider

Dealing with patients that are sometimes frustrated and angry. The ideal candidate should be empathetic and a good listener. May require to be based at other practices for further support.

About the employer

We are a Partnership of 3 GP Surgeries with approx. 38,000 patients.






PO15 6JF

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Training provider



Georgina Mattack


Apprenticeship standard

Business administrator

Level 3 (A level)

Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 26 Aug 2022