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Client Services Apprentice LANGUAGE LINE LIMITED

Manage the relationship between the client and Language Line Services with the aim of ensuring the best possible customer experience.

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Closing date: 26 Aug 2022

Apprenticeship summary

  • Annual wage

    £9,984.00

  • Working week

    Monday to Friday 9am to 5pm Hybrid: 1-2 days in office

    Total hours per week: 35

  • Expected duration

    12 Months

  • Possible start date

    27 Aug 2022

  • Date posted

    23 Jun 2022

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000058141

  • Positions

    1 available

What will the apprentice be doing?

  • Ensure all customer details are accurate and up to date on the internal database
  • Ongoing maintenance of accounts, including creation of accounts, new customer registration process, and enhancement of existing customers
  • First point of contact for prospect/sales leads
  • First point of contact for unhappy or anxious clients
  • Processing of customer requests including training, materials and ID code queries
  • Processing of our ‘Voice of the customer’ queries and responding to clients in line with specific contractual timescales
  • Provide administrative support and excel spreadsheets to the sales team
  • Provide monthly reporting to clients in line with contractual SLAs.
  • Take personal responsibility for ensuring that personal information is used fairly and lawfully within GDPR guidelines, report any personal data security incidents immediately and abide by the Information Security Policy detailed in the Staff Handbook
  • Any other duties appropriate to the position.

 

What training will the apprentice take and what qualification will the apprentice get at the end?

 Training Provider: BROMLEY COLLEGE OF FURTHER AND HIGHER EDUCATION

On programme Training:

  • Level 2 Customer Service Practitioner Apprenticeship Standard
  • Level 1 Functional Skills in maths and English
  • Institute of Apprenticeship Certificate

End-Point Assessment (EPA)

  • Apprentice Showcase
  • Practical Observation
  • Professional Discussion

What is the expected career progression after this apprenticeship?

TBD

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Administrative skills, Team working, Initiative, Non judgemental, Professionalism, time management

Qualifications

GCSE or equivalent Maths and English (Grade A*-C / 9-4) Desired

Things to consider

Why are you interested in studying an apprenticeship? What, in your opinion, are the top 3 most important customer services skills?

About the employer

Translation and Interpreting services. LanguageLine’s UK operation is part of the worldwide LanguageLine Solutions group with global headquarters in California and European headquarters in London. Over its 40-year history, LanguageLine Solutions has developed language support solutions to ensure the best interpreting and translation services available in the industry.

Employer

LANGUAGE LINE LIMITED

Address

25th Floor 40 Bank Street

Canary Wharf

London

E14 5NR

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Training

Training provider

LONDON SOUTH EAST COLLEGES

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Before you apply

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