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Medical Receptionist apprenticeship DR S J YOUNG

Do you have great organisation skills? Are you confident when speaking to new people on the phone and face to face? Do you want a role that offers development of skills and personal growth? If so, this is the perfect vacancy for you!

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Closing date: 15 Aug 2022

Apprenticeship summary

  • Annual wage


  • Working week

    Monday to Thursday 8.30am - 4.30pm, Friday 8.30am - 4pm, 30 min lunch break. Total hours per week: 36

    Total hours per week: 36

  • Expected duration

    16 Months

  • Possible start date

    16 Aug 2022

  • Date posted

    23 Jun 2022

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

Job summary:
Support delivery of smooth running of the reception area.
Support delivers of smooth running of the back office and administrative tasks
Job responsibilities:
Answering the telephone and conveying messages.
Managing requests for repeat prescriptions an liaising with pharmacy when appropriate.
Checking prescription box for repeat prescription requests.
Managing, maintaining and distributing the mail, emails, faxes and other incoming communications.
Ensuring that patients receive reliable information and sound advice drawing on GPs/other staff as appropriate.
Explaining practice arrangements to new patients.
Ensuring that all incoming calls are received in a timely manner whilst ensuring appropriate attention is given to every patient.
Diverting or pass messages to other team members where appropriate.
Arranging transport for patients for high risk register patients.
Charging patients the appropriate amount for private work, providing a receipt to the patient and recording the charge in the petty cash book.
Helping with the sorting and filing of medical records.
Periodically checking the fax to make sure it is operational and has an adequate paper supply before leaving in the evening.
Maintaining outgoing lab specimen collection system in a manner suited to the needs of the practice; taking into consideration time cut off for the courier.
Recording appropriate notes on patient records in accordance with practice protocols and good record keeping guidance.
Distribution and collection of questionnaires.
Ensuring the procedure for opening and closing the Surgery is carried out, including making sure security is given priority.
Actively participating in staff and other meetings.
Ensure that Consulting Rooms are clean and tidy prior to the start of each surgery, including checking there are enough paper/scripts in printers and any other stationary required.
Maintaining a list of surgery contacts including staff telephone numbers, partner organisation contact numbers and fax numbers.
Provide support in carrying out administrative tasks.
Carry out other duties deemed appropriate.

What training will the apprentice take and what qualification will the apprentice get at the end?

Level 2 Customer Service Apprenticeship Standard
Functional Skills Level 2 in maths and English (if required)

What is the expected career progression after this apprenticeship?

Progression onto full time employment if the candidate is sucesful. 

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Team working, Initiative, Non judgemental, Patience


GCSE or equivalent English (Grade 4) Desired
GCSE or equivalent Maths (Grade 4) Desired

Things to consider

Can you get to and from this location on time on a daily basis?

About the employer

At Northumberland Park Medical, we provide comprehensive NHS primary care services to help you manage your health and well-being. Our aim is to provide a high quality, caring and personal health care service to our whole patient population by: • Putting our patients at the centre of what we do • Having a highly qualified and trained multi-professional integrated primary Healthcare Team Offering our services in a safe, supportive, and suitably equipped environment, using technological advances in healthcare systems for our patient’s benefit.







NE27 0HJ

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Training provider


Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

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